Review Time
Terrible, missed order items, no one answers the phone, lady who finally did said she is from the shop which is different, her name is kiran, I’ve been excitedly waiting for the scotch steaks to arrive but they didn’t and I have been charged for it. I have emailed called multiple times and even reached out on their social media page and no response. Do not use them!
Terrible, missed order items, no one answers the phone, lady who finally did said she is from the shop which is different, her name is kiran, I’ve been excitedly waiting for the scotch steaks to arrive but they didn’t and I have been charged for it. I have emailed called multiple times and even reached out on their social media page and no response. Do not use them!
Drove for an hour (round trip) to Karaka store on the basis of what turned out to be entirely incorrect information. Staff member I spoke to on the ohone assured me there was plenty of stock at the store, arrived to find the store doesn’t even stock the product I had asked about. Called the new store at Glenbrook and had to explain 3 times to the guy who answered the phone (with just “hello” so I had to check I’d called the right place) what I wanted. He went and checked and came back asking if I wanted “beef sausages”. Turns out he didn’t know what an eye fillet roll was. Was told I could order for pickup at the store but by this time I didn’t trust that the right product would be ordered or would arrive in time for Christmas. Ended up buying from somewhere else.
Ordered a Christmas ham on December 19th for $120.89. Never received any confirmation email. Had to chase them multiple times:Emailed to confirm payment - no confirmation email, order number or tracking details came back.Emailed on Dec 24th asking for tracking number - ignoredEmailed Dec 27th to report no ham was deliveredWhen I complained about the missing ham, they first claimed it was delivered (with no proof or delivery confirmation). When I challenged this, they suddenly offered to deliver it on Saturday - days after Christmas had passed!This company ruined our Christmas dinner plans. Their communication is non-existent, they make false delivery claims, and seem to have no concept that a Christmas ham needs to arrive BEFORE Christmas. Absolutely shocking service and completely unprofessional handling of the situation.Date of experience: December 2024
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