Review Time
Moon Palace is extremely unethical. We were quoted a price for a one week stay and paid the full amount. Several weeks later they called and said we owed them an additional $1000. Since we had already purchased airline tickets, we were backed into a corner. Currently working with the Best Business Bureau, it seems their are multiple complaints...Stay away...
I have been a member of Palace since 2010 and I have been to so many upgrade/update presentations in the last 15 years, that I feel compelled to warn others against signing these contracts. In my experience, with signing new agreements, I have lost benefits that I had and this is never mentioned to me. I think that by upgrading, I maintain the benefits I had and am getting better, but this has not been the case. They ask for your credit card to get the deposit before drawing up the contract. Then it is quite difficult when what is in the contract is different from what the salesperson promised. They also go very quickly over the contract and only point out the positives, while omitting the changes made to the membership, plus it is very small on the tablet and impossible to read all of it. They have now improved the process whereby you have 5 days to go over it and cancel, but at this time, you are most likely still on vacation, without access to a lawyer, and it is impossible to read the document on your phone.I went through this process in December and cancelled within 5 days. It took months before I could get my credit card reimbursed and I had to dispute the charges and get the credit card company involved.In the 15 yrs that I have been a member at Palace, they have also made changes to the benefits to members that weren't in writing, as well as using any writing in the contract that isn't explicit to their own interpretation (which differs from how things were), thereby lessening the value of the weeks that have already been purchased. I believe this is done because it leaves people wanting more and therefore more motivation to upgrade. Based on my experiences, I DO NOT recommend purchasing memberships with Palace.
DO NOT USE THIS COMPANY!They got U.S citizens arrested on false charges. The husband works for the Michigan state Police. They have been in jail over a month. The agreement was already settled. They went on vacation to Mexico and got arrested. Husband is in a supermax Disgusting. I'm not renewing my agreement at the end of June.
Don't buy there membership, this is a scam. I've been made redundant and the customer service are now threatening me with collection agency even though we were told at the demonstration that our credit history wouldnt be touched. They're so unhelpful. I'm worried that I now have to fight this.
I’m planning a trip to Mexico later this summer. I have seen various prices on different sites for palace resorts in Mexico. Unfortunately, each time I find a “good deal” it’s a bait and switch. I’ve even called palace resorts directly and was met with condescending tones, poor customer service and non transparent pricing. After I tried for the fourth time to book (where I was given until 9pm to call back with a reservation number) the agent who picked up the phone talked and talked until 9:01 and then said they were closed and cannot honor the price. I will NEVER provide palace resorts with my time or money anymore.
Buyer Beware: Misleading Promotions at Le Blanc (a Palace Resorts Property)My recent stay at Le Blanc was tainted by a deceptive promotional offer that I feel obligated to warn others about. Upon departure, my friends and I were pitched what seemed like a great deal: a certificate for $299 per night for up to four nights. The terms were explained verbally and sounded straightforward, so we decided to purchase it.However, when attempting to use the certificate, I discovered that the terms were completely different. Instead of being able to book for $299 per night, the certificate’s value is only determined at the time of booking based on the current rack rate and an unspecified discount. This crucial detail was never explained during the sales pitch. Essentially, we paid $299 upfront for a vague benefit with an unknown value.This bait-and-switch tactic is deeply disappointing and feels like a calculated attempt to mislead guests during their departure. The lack of transparency and clear communication, coupled with fine print that doesn’t properly define the terms, makes it clear that this promotion is designed to confuse and entrap guests.If you’re considering this or any similar promotion at Le Blanc, demand everything that’s verbally promised to you in writing before allowing them to charge your card. Do not rely on verbal assurances, as they hold no weight when it comes time to redeem the offer.While Le Blanc may offer beautiful accommodations, their deceptive practices and lack of accountability in promotions reflect poorly on their brand. I won’t be returning and encourage others to think twice before purchasing any “exclusive offers” from this hotel or its parent company.
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Enjoy the best All-Inclusive Caribbean Vacation Packages at our luxurious resorts located in Cancun, Cozumel, Isla Mujeres, or Playa del carmen. Palace Resorts is honored to offer guests enjoyable activities and tours in order to maximize their experie...
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