palaceresorts.com

1.3
1.3 Based on 48 reviews

Enjoy the best All-Inclusive Caribbean Vacation Packages at our luxurious resorts located in Cancun, Cozumel, Isla Mujeres, or Playa del carmen. Palace Resorts is honored to offer guests enjoyable activities and tours in order to maximize their experie......

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Average Rating

1.3

/
5

48 Reviews

5 Star
4%
4 Star
0%
3 Star
4%
2 Star
0%
1 Star
92%

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Review Time

Bart
Horrible and disgusting business…

Horrible and disgusting business practices

1
Date of experience: Mar 27, 2025
Wanda Turner
I tried calling in to make a complaint…

I tried calling in to make a complaint and got the complete runaround!!! Hung up on many times and I got a lot of :”would u like to make a reservation?”I would never book here ! The phone lines are all games and completely show the nature of care for their consumers !STAY AWAY !!! Big scam !

1
Date of experience: Mar 26, 2025
guilaumme
Absolutely trash

Absolutely trash. Walk away now. Look at organizations like Hilton where you know they will not try to rob you senseless.

1
Date of experience: Mar 26, 2025
Don't go

Don't go! Corrupt! You are not safe.

1
Date of experience: Mar 17, 2025
Carroll Brown
This place sucks!!

This place sucks!!! Stay away from the timeshare presentations!!!!! 🤬🤬🤬🤬🤬

1
Date of experience: Mar 12, 2025
Carson Reed
Absolutely nasty

Absolutely nasty! Found maggots in our food TWICE! The management team is very rude. DO NOT WASTE YOUR MONEY! Lots of people getting sick!

1
Date of experience: Mar 07, 2025
Jonas B.
I don't know why all the bad reviews..

I don't know why all the bad reviews... I love this place! I also love being held in Mexican jails and then try to be ransomed for about a quarter of a million dollars

1
Date of experience: Mar 05, 2025
Jayson
This company will have customers arrested

This company will have customers ARRESTED when they do not deliver on promises, and your credit card company backs you up in a dispute.STEER CLEAR of this company!You can read all of the details by looking up the various news articles about the couple Chisty and Paul Akeo being held in a maximum-security Mexican prison on orders of Palace Resorts.

1
Date of experience: Mar 04, 2025
Kate Cook
Very Dangerous an Misleading

This company literally will lock you in a room, put you in a corner with 2 people between you and the door so you cannot get out until you sign a contract with them. That is what they did with me and my wife at Moon Palace. They literally stand in your way and hold you hostage. I had to grab my wife by the hand and push past the guys to get out of the room. Insane.... This happened to me. Me and my wife. It is normal practice, they are trained to do this. I saw it. If you go..... you will be next and THEY WILL put you in jail if you do not pay them on time.

1
Date of experience: Mar 04, 2025
Trisha
Crooks

Company lies and does not deliver on promises! DO NOT BUY!!

1
Date of experience: Mar 01, 2025

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Business Details

  • Enjoy the best All-Inclusive Caribbean Vacation Packages at our luxurious resorts located in Cancun, Cozumel, Isla Mujeres, or Playa del carmen. Palace Resorts is honored to offer guests enjoyable activities and tours in order to maximize their experie...

  • language https://www.palaceresorts.com

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