Review Time
The only reason I continue using this service is that all my recipient addresses are stored in their system, and they address the envelopes for free. Unlike other services, you cannot edit your card design if you want changes. They offer two free edits, but they consistently misunderstand my requests. After the first edit, you can't make further changes without requesting another edit, which incurs an additional fee. They also try to charge extra for special fonts unless you navigate through a hidden option. This feels like a blatant attempt to extract more money.
I received an email claiming I had placed an order, but I hadn't. I reached out to verify if an order was linked to my email and requested the last four digits of the card for verification. They've been silent for over two weeks despite my follow-ups threatening legal action. I would strongly advise against this service—it's a fraud with no customer support.
Edited on July 12, 2025. The service reached out and addressed my concerns about print quality. They sent me a reprint, and the quality was significantly better! It still has a softer look due to the paper type, but the colors are now true to the originals. I will consider using them again in the future. Initially, I was attracted to their eco-friendly practices, but I was disappointed with the print quality. The colors appeared washed out, and my prints were damaged due to improper packaging. They should ensure their packaging is marked to avoid bending. While I appreciate their mission, I may not order from them again.
I previously ordered Christmas cards from this service and received them on time. However, last year, my order placed at the end of November didn't arrive until December 24th, with the shipping date changed multiple times. Their customer support is nearly nonexistent. After emailing and leaving messages, I only received a response after escalating the issue. Save yourself the hassle and frustration.
The status remained 'preparing to ship' for four days, so I expected it to ship on time. Then they delayed the date, and I couldn't reach customer support. Calls went to voicemail, and the only other contact method took over 48 hours for a response. After finally getting an email, I requested to cancel my order, but then I received a 'shipped' notification, which only meant a label was created. Horrible customer support and unreliable shipping. I will not order from this service again.
I've used this service for the last six years for Christmas cards and invitations. This year, they keep pushing back my estimated shipping date. It's already been moved four times in a week, and it's impossible to reach someone to speak with. If I don't receive a shipping notification soon, I will request a chargeback, as that may be the only way to get my money back.
I love this service and was surprised to see negative reviews! I have used them every year for holiday cards and announcements. I discovered them while looking for a more sustainable option that is affordable, and I've always been pleased with the final product.
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Sustainable e-Commerce company creating modern, personalized products including holiday cards, wedding invitations, photo books, photo prints, baby announcements, graduation announcements, and wall decor. A tree is planted with every order and over 1,000,000 trees have been planted to date. Paper Culture is a certified B Corp.
