papier.com

4.1
4.1 Based on 141 reviews

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Average Rating

4.1

/
5

141 Reviews

5 Star
60%
4 Star
13%
3 Star
12%
2 Star
4%
1 Star
11%

All Reviews

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Review Time

Ashley Young
You have good ideas. It's unnecessarily hard to play with personalizations; make them easier to see

You have good ideas. It's unnecessarily hard to play with personalizations; make them easier to see, make them easier to manipulate, give the user more space up front! Your covers have lots of unused space, and you ought to be able to change the background AND font colors to match what you like. See if for every 10 different pages you think up for a journal, you add at least 2 more to keep them challenging. Add an index in your recipe journals, or table of contents in others. The progress journal ought to get into different plots, short stories to be played out before moving on to another... I'd personally like to see a "collections" journal - a place to keep, picture, describe and value collections of any kind starting young - stuffed animals, terrariums/aquariums; jewelry; stamps; musical instruments; art supplies; antique glass, etc. These would need a way to fill in digitally and print up once a page is full - 4 items/page? Leave a chance for mothers and daughters to connect with a collection?
Also, most of your covers are great, but the ones that are bad are pretty bad, some just needing better color...

4
Date of experience: Feb 22, 2026
Gwendolyn Cooper
Great design with plenty of customization options!

The design is fantastic, allowing me to customize many elements. I really appreciate the settings available. The only downside is that occasionally, when I return to customize on another day, it takes longer than expected—sometimes over 2 or 3 minutes to load my design or switch to the next page. However, I'm looking forward to seeing the final product when it arrives!

4
Date of experience: Jan 17, 2026
Lanny
Exceptional quality and a fantastic selection!

The quality from the company is unparalleled, with an impressive variety of styles and layouts. The personalization process is straightforward (and free!), offering great value. The website is user-friendly, and the customer support team is professional, ensuring everything arrives beautifully packaged. Thank you!

5
Date of experience: Jan 14, 2026
Timmy Cook
Warning to Other Customers Based on My Experience

I'm sharing my experience to caution other customers. I placed an order with the company totaling $69.74. I received shipping confirmation and tracking that indicated the package was delivered to my address. However, when the package arrived, it was completely empty — no products inside at all. I reached out to the support team immediately and provided all the order details. As of now, I have not received a resolution or a clear explanation regarding how an empty package was shipped or how this will be addressed. Shipping an empty box does not meet basic fulfillment standards. At the very least, I expected timely communication and a replacement or refund. Until this issue is resolved, I strongly advise potential customers to be cautious when ordering from this service.

1
Date of experience: Jan 12, 2026
Disappointed with the wedding album delivery

I intended to gift this wedding album for Christmas, but I couldn't as the delivery was delayed. When I finally got to see it after the holidays, I was relieved it didn't arrive on time because the quality was disappointing. The cover had damage in one corner due to inadequate packaging. Additionally, the opening page had a tear from glue sticking between the cover and the first page. The picture quality was significantly lower than what I uploaded—blurry and faded. I previously posted another review with photos as proof, but it seems to have disappeared.

1
Date of experience: Jan 11, 2026
Serena Harris
Fantastic user-friendly experience!

I really appreciate how simple the platform is to use. I had concerns about arranging my photos, but the platform handled everything effortlessly! I just needed to upload the images and hit submit. I would definitely use this service again!

5
Date of experience: Jan 02, 2026
Clarice Cooper
Excited about my new personalized notebook!

I recently ordered a wonderful personalized notebook that I plan to use as my 2026 diary. I opted for plain lined pages instead of a traditional diary, as that format wasn't available. I'm looking forward to starting to write in it. Thank you so much!

5
Date of experience: Dec 24, 2025
Rose Hughes
Fantastic design options, but missing accent letters

Fantastic design options! However, I encountered issues typing letters with accent marks. It would be great to include these characters, as some names feature accents like é, ó, and others.

4
Date of experience: Dec 21, 2025
Cara
Convenient online ordering with great choices.

The online ordering process was straightforward and user-friendly. There was a fantastic variety to select from, and my order arrived promptly and in perfect condition. It was beautifully wrapped in personalized paper, and the quality of the packaging was impressive. I would certainly order from this seller again and highly recommend them.

5
Date of experience: Dec 19, 2025
Ruby Butler
Order Delayed and Poor Support Experience

I placed my order on the 8th of December, expecting delivery by the 15th, but the item is still in the "production" phase and hasn't been dispatched. I've attempted to reach out to the company through their online chatbot, but it has been entirely ineffective! There is no real person to talk to, and it continually submits tickets without any email follow-up. I needed both personalized diaries as Christmas gifts, but it seems unlikely I will receive them in time, which is very disappointing! This is my first experience with this service, and it will certainly be my last.

1
Date of experience: Dec 16, 2025

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