Review Time
Made an order. Waited 5-6 days with no response. Contacted them via phone to find out any info. Owner answered said they didn't have it. Never sent a follow up email to let me know that. Then proceeds to hang up on me. Do not buy from this business. Poorly ran and terrible customer service!
Made an order. Waited 5-6 days with no response. Contacted them via phone to find out any info. Owner answered said they didn't have it. Never sent a follow up email to let me know that. Then proceeds to hang up on me. Do not buy from this business. Poorly ran and terrible customer service!
I don't know how this company stays in business. Their customer service has always been terrible, with no response for any issue. The last time I ordered from them, they sent a large container of glutamine and the lid was broken in half. Tried contacting by email, no response. Called the phone number, no answer or response. I'm actually going to contact the attorney general of the state they operate in
I ordered several tubes of toothpaste and was delivered product that is 1 - 2 years expired. Called them up, asking for a replacement or refund. They wouldn't do either and eventually yelled at me for being an ungrateful customer.
Order placed 11/28/23, received 1/8/24. Order confirmed, but no reason given for the delay in shipping. Very poor communication. They are not clear re: how to contact them for follow up. On 12/28/23 Mike responded to my email, saying he would get back to me the next day. I never heard from him again. These people are a joke.
I've ordered here for over 6 years as I'm a gym head. Vitaglo has free shipping over $100 order and by far the biggest assortment of different supplement brands!! I've never had a problem ordering here!!! BEST SUPPLEMENT SITE!! PEACE Y'ALL....
I placed an order for vitamins on June 7th. I called today, June 21st, and spoke to a person named mike. I asked Mike about my order since I had had no communication from the company. Mike told me that he would call me right back and he had to look into it. More than half an hour later I decided to call back, and Mike answered. Mike proceeded to tell me that he was canceling the order because he told me he would call me back and that I called back too soon and could not wait for his call back. I suggested to him that half an hour wasn't long enough and he said no and repeated that he was canceling the order. When I asked him for a specific reason why he was ordering the cancellation, he told me just because I couldn't wait. Needless to say that there was no communication whatsoever for the past two weeks from when I initially made the order. The customer service I received was horrible and I am not too sure who Mike is, but Mike is certainly a detriment and not a person who should be doing customer service nor selling anything to the general public. I would give this company negative stars if it was possible.
I placed an order with Vitaglo.com (Aka Discount Natural Foods. Received an order confirmation promptly. Over 3 weeks later, no updates at all. Email requests for order status went unanswered. Called the “customer service” number and asked for order status. I was asked for my zip code. When I went to explain the reason for my call, the person barked “stop talking”. I told him to “be nice” and he hung up the phone. I called back and asked why he barked at me and he told me he hates it when people keep talking when he is looking up orders. Not the person you want to assist you. Anyway they never had the item in stock but I never got any updates stating that. The order was then cancelled. When I asked about the lack of communication, I was told “don’t know. Save the hassle & avoid this company.
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