Name: patriotsoftware.com
Telephone: 8779687147
Rating: 4.8

Chance Walker Guest

Frustrating Experience with Customer Support

Similar to others who have shared negative feedback, we faced a frustrating situation when we were informed that we could no longer access the self-service platform. The representative from customer support acknowledged that there were no issues with our account, yet we were denied access without any clear reason. After reaching out multiple times without receiving a response, we decided to switch to a different software solution. I cannot recommend their software, as paying customers should have the right to use the services they’ve paid for. There should be no restrictions on access, especially for a self-service platform. They cited a policy breach, but like many others who left poor reviews, we received no information about what policy was supposedly violated. It feels like a scam.

Date of experience: Dec 24, 2025

Maggie Guest

4 months ago

Always very helpful

Date of experience: Oct 18, 2025

Doug F Guest

4 months ago

Great support!

Date of experience: Oct 14, 2025

rdenizaol.com Guest

4 months ago

Sofeware is easy to navigate and use

I have always had my questions answered right away and everyone is very courteous and knowledgeable.

Date of experience: Oct 14, 2025

Jose Guest

4 months ago

How easy is to use this payroll web…

How easy is to use this payroll web site. And the full service that they provide

Date of experience: Oct 14, 2025

David Grout Guest

4 months ago

Easy and Intuitive Set Up

Pretty easy to set employees up and to process payroll, and the reports are great as well.

Date of experience: Oct 14, 2025

Cecil Guest

4 months ago

Debit card rejected - extension of payment due date.

After our debit card info was compromised and our payment could not be processed, I contacted Patriot support. I was quickly given an extension of time until we get our new card.

Date of experience: Oct 11, 2025

Diane Layne Guest

4 months ago

Office Manager

Patriot Software has been a life saver for us. The reps are always knowledgable and professional. Being a small business these days has been hard and Patriot is always flexible with us and helps us make sure every i is dotted, Thank you Patriot

Date of experience: Oct 10, 2025

Chuck Guest

4 months ago

I'm a long time QuickBooks user

I'm a long time QuickBooks user, so the Patriot system is quite different. I'm old, so change isn't easy. That said, Patriot's phone support has been tremendously helpful. They are both knowledgeable and kind. The FAQ, and documentation is also helpful. Still in the conversion phase, but going reasonably well.

Date of experience: Oct 07, 2025

Bill Meyer Guest

4 months ago

Best Service, Bar NONE

No one, and I mean no one, has the customer service of Patriot Software. I've used their software for 5 years. I have never waited longer than 30 seconds for one of their US based Reps to answer and provide accurate, timely solutions to whatever my concern might be. I have used two of the more widely known accounting / payroll software packages including the best-known. Patriot Software's customer support is orders of magnitude better than both! Their software lacks a few features I would like to have but their service is SO much better that I am wiling to work around these fairly small limitations. Given Patriot's overall culture, I suspect it won't be long before they add these features into their software.