Review Time
We’ve had an excellent experience working with Kathleen Ferguson to improve our H&S system. She is incredibly knowledgeable, professional, and genuinely passionate about what she does. Her guidance has been invaluable, and we couldn’t recommend her highly enough!
Peninsula tried to lock me into another 5-year term using an automatic renewal clause. After talks with them failed, I sought formal legal advice, which confirmed the renewal notice they relied on was insufficient and I could take the matter to the Disputes Tribunal. Filing was simple and inexpensive (around $90).
Initially, Peninsula ignored the proceedings, insisting their contract and notice were sufficient. As the hearing approached, they offered a full refund plus my legal fees, but attached a broad gag. I refused. The day before the hearing, they relented: paying back three unauthorised direct debits, reimbursing my $700 legal fees, terminating the contract, waiving the early termination fee, and imposing no gag.
I had agreed to remain silent if they fixed the renewal notice to make its purpose clear - they refused.
Outcome: I was made whole financially, the contract ended, no fees were applied, and I am free to speak honestly about my experience. It is my understanding that the limit for filing Tribunal complaints is 6 years from the incident - know your rights.
Oh, also, they record calls but refuse to supply you with copies of these even though I believe the Privacy Act requires it. I have complained to the privacy commissioner and commerce commission. Potentially you want to ask how long they keep these records and perhaps you choose to record the calls too - when I tried to do that the representative immediately hung up the phone.
Working with this representative has been a wonderful experience. They provide clear explanations and simplify our workplace health and safety processes. We feel significantly more assured with their support. Highly recommend.
We just finished our second annual health and safety review and were fortunate to have the same consultant again. Her return has been immensely valuable, providing continuity that is crucial for a small business. She went out of her way to conduct the audit, which fosters trust and understanding of our operations. Extremely knowledgeable, she inspired me once more. Despite our busy schedule in December, she adapted to our needs without adding pressure. Her flexibility is greatly appreciated. She is a true asset to the service, showing genuine care and dedication that boosts my confidence as a client.
Our health and safety representative has been exceptional. We met him for the first time today and already feel well-supported and informed. His proactive approach, clear communication, and genuine concern for our community's wellbeing will significantly impact our daily operations. He is approachable and knowledgeable, and we look forward to future collaboration.
I requested the same advisor this year because he was excellent to work with last year. He understands our industry well, making collaboration easy. He communicates effectively and takes a relatable approach to our health and safety systems, ensuring that they are easily understood and implemented by our staff. Highly recommend.
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