Review Time
They make it impossible to contact them, you start with the bot, the bot can’t help, the bot gives you a phone number which is a different bot, this bot can’t help nor will it let you speak to a real person, so you go back to the first bot, this time it gives you a number that it says will provide human help. The number it gives is an incorrect number and you get a message saying “this number is not recognised “
It appears that the company actively blocs anyone from contacting it. The bots are not fit for purpose and the telephone numbers are incorrect
Terrible terrible crappy app. Tried to use it in London. What a farce. It took me about 15mins to get it to work. Absolute nightmare. They deserve to lose the business of London boroughs where one is forced to attempt to use it or risk a ticket/clamp. Shockingly bad.
Terrible terrible crappy app. Tried to use it in London. What a farce. It took me about 15mins to get it to work. Absolute nightmare. They deserve to lose the business of London boroughs where one is forced to attempt to use it or risk a ticket/clamp. Shockingly bad.
Extremely poor service. Tried to use the mobile app to park in an area with good network coverage and the app couldn't connect to the payment service, presumably because the payment service was down.Recently, PaybyPhone has changed the mobile app and now it doesn't remember the payment page when the bank asks for verification and starts the pay for parking process all over again. Extremely frustrating!
Got an unfair fine because of this app not being able to do its one job - start a parking session after taking paymentThe app developers have massively destroyed this app. Car parking companies using this app are benefitting from being able to whack out massive invoices to customers who thought they had paid.Appeal everything and keep evidence of all communication. Send emails to their ceos.Appeal to POPLA because you won't be the only one facing these issues.Absolutely disgusting that 5 months on the issues with their app are ongoing And
Unbelievable LACK OF SERVICE - locked out of account ( says suspended) with no means of knowing WHY? The chatbot is USELESS - goes around in circles then finally says someone will email me instantly from customer service but only once you have inputed your entire life story - then NO EMAIL ARRIVES... I have a disabled permit as I can't walk easily but in certain boroughs (ie Chelsea) unless I find a designated disabled bay I have to pay to park on the street, SO how can I pay anywhere if the app won't let me into my account and I can't even delete it, as you have to be in your account to do that!! OMGOODNESS please can someone sort this nonsense out. WE need a real person on the end of a phone line - not useless AI - I have deleted app / reinstalled and still I'm logged out.
UPDATE - I have tried your suggestion already but your 'bot' simply doesn't work and is not fit for purpose. As other have said, you suggest to reach out via 'private request' but haven't provided a link anywhere/have not emailed me so how can we contact you directly? This company doesn't care and is simply just making out they are bothered when they are not.This company is so poor. I have provided evidence to this company that their mobile app is double charging and despite numerous attempts in chasing them, it has taken them 3 weeks to finally come back and confirm that they don't provide refunds!. They advertise online that complaints need to be raised via their 'bot' and will be responded to in 2 days however it is impossible to raise a complaint via their 'bot' and you end up going round in circles. Complaints raised through email support fall on deaf ears (how convenient). They are far too slow at responding to emails, don't read what you are saying and clearly are not bothered about committing fraud.
Parked in Rose street Inverness and all off the machines were out of order so was forced to use the app. Only wanted 30 mins which was 50p but the app charges you £1.10, 50p for the actual parking then another 40p admin then another 20p for sms updates! Total con, if you can’t maintain your machines and provide working equipment so that your customers can pay fairly for the services you offer then you shouldn’t be in business! Scam artists!!
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Welcome to PayByPhone, the innovative leader in cashless parking solutions. With our user-friendly app, website, and telephone service, we're revolutionising the way you park.
What We Offer: PayByPhone is all about simplifying your parking experience. Our services allow you to pay for parking with just a few taps on your smartphone or a quick call. Whether you're in a rush for a meeting or enjoying a day out, we've got your parking needs covered.
We've designed our platform with you in mind. Easy navigation, quick payment processing, and a seamless interface make parking less of a hassle and more of a breeze.
Our Commitment: We're dedicated to providing a reliable and convenient service. Our focus is to ensure your parking experience is as stress-free as possible.
Please Note: While we're here to assist with your cashless parking needs, there are a few things we don't handle:
- We don't own parking machines or car parks.
- We don't set parking prices.
- We don't deal with parking enforcement.
Use the Real PayByPhone: For safe parking, download our app or visit www.paybyphone.co.uk. Be careful with fake sites – we can't help with problems from them.
Thank you for choosing PayByPhone. We're excited to make your parking experience better!See more
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