pcspecialist.co.uk

4.8
4.8 Based on 21 reviews

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Average Rating

4.8

/
5

21 Reviews

5 Star
87%
4 Star
4%
3 Star
0%
2 Star
7%
1 Star
2%

All Reviews

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Review Time

Aeon
I cannot thank PC Specialist enough, and especially Mathew, for the incredible support I received.

I cannot thank PC Specialist enough, and especially Mathew, for the incredible support I received.

This was actually my second time calling about an issue with my RGB lighting not working on my PC case. I had already checked everything I could think of, BIOS settings, all internal wires and connections, tried multiple different software programs, even reinstalled Windows and reconnected everything inside the case. Nothing worked. The system simply could not detect that the RGB lights were installed.

I was literally on the verge of making an 8 hour round trip to deliver the computer in person for repair when I decided to call one more time.

I’m so glad I did.

When I got through to Mathew, he approached the issue calmly and methodically. Within under half an hour, he diagnosed the problem and fixed it with a firmware update that neither I nor the previous technician had even considered. As soon as the update was done, the RGB lights were fully working again.

It genuinely felt like genius-level diagnostics. After all the troubleshooting I had already done, I was convinced it had to be a hardware fault. Instead, Mathew saved me an entire day of travel and the hassle of sending the machine back.

That level of technical knowledge and problem-solving is rare, and it made a massive difference to me. Absolutely first-class support.

Thank you again, Mathew and PC Specialist.

5
Date of experience: Mar 02, 2026
sam langley
Lots of options for the specification on an easy to use web interface, great quality product with a

Lots of options for the specification on an easy to use web interface, great quality product with a quick build and delivery. I have used their support in the past when upgrading a computer, and that was easy to do.

5
Date of experience: Mar 02, 2026
Andy Todd
PC Specialist helped our company specify a high performance desktop system for an upcoming project.

PC Specialist helped our company specify a high performance desktop system for an upcoming project. The help they provided was excellent, and the product, delivery and communication was also fantastic. I would definitely recommend them to anybody.

5
Date of experience: Feb 19, 2026
Robert Swinnerton
I’ve had a PC specialist laptop previously and that has lasted me a long time. Needed a new one as t

I’ve had a PC specialist laptop previously and that has lasted me a long time. Needed a new one as the old one was now well past its service life. But as always PC specialist provide quality kit!

5
Date of experience: Feb 18, 2026
LSW LGND
Absolutely brilliant work from the builders to the support team. I have no complaints and will alway

Absolutely brilliant work from the builders to the support team. I have no complaints and will always use PC specialist for all my pc needs. I also highly recommend them as they keep you up to date and if there is any issues they always call before doing anything

5
Date of experience: Feb 17, 2026
Great commication, they kept updating the step by step process of assembly and send out, had previou

Great commication, they kept updating the step by step process of assembly and send out, had previous pc for many years so testiment to quality just wanted to upgrade to a higher end and has good customer support that is ready to help out.

5
Date of experience: Feb 14, 2026
Rachelamun
As someone who needed a higher spec PC but didn't know where to start with a custom build I got in t

As someone who needed a higher spec PC but didn't know where to start with a custom build I got in touch with PC Specialist's live chat. The person I spoke to was friendly and helpful recommending several pre-built models based on my needs and budget, even explaining that this was better deal considering current RAM prices. The PC arrived quickly, was easy to set up and I've been using it for a few weeks. Very happy with my purchase would buy here again.

5
Date of experience: Feb 09, 2026
Randy Kelly
Excellent updates during the build process

The company provided regular updates throughout the build process, which was reassuring. The final product matched the specifications and has a neat interior. I opted for one of the standard configurations, and the performance is solid while operating quietly. Overall, I am very satisfied with my purchase.

5
Date of experience: Jan 22, 2026
abraham_troll
A Remarkable Gaming Experience

I rarely take the time to write reviews, but given my limited gaming time, the experience with the service was truly effortless. The ordering process was straightforward, communication was consistent during setup, and the PC arrived just as described, ready to use right out of the box. It might be another six years before my next upgrade, but if this service is still available, I won't consider going elsewhere.

5
Date of experience: Jan 21, 2026
Hunter Morgan
Poor support and communication from the team.

Disappointing support and communication from the team. We were upgrading workstations for our creative team, each costing nearly 6k£, but decided to test with one build first. It turned out to be a complete disaster; the service did not take our needs seriously and completely overlooked our requirements. Perhaps we were just unfortunate with their support, but we certainly will not engage with this company again.

1
Date of experience: Jan 15, 2026

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