Review Time
After several emails Pearslover corrected my complaint in a timely and professional way. They paid close attention to my return and mailing issues and refunded the original purchase. I purchased a different type of earrings from them since the style I ordered did not fit my earlobes. Teresa guided me to another style and helped reolve the problem. The quality of the earrings was excellent
People often say, “If the price is too good to be true, it probably is.” Long story short, I, too, fell victim to this scammer—Pearls Lover.I purchased a pair of earrings online that looked gorgeous. A few weeks later, not only was the item I received different from what I ordered (though it had a similar design), but it also was not real 18K gold or Tahitian pearls. When I requested a refund, Pearls Lover’s customer service representative, Teresa, insisted that I keep the item and offered a 40% discount instead of returning it, claiming that “the returning package is going back to Shanghai, China, so it would cost you a lot in shipping and duties.”This is, of course, unacceptable, as I had no intention of spending that kind of money on a counterfeit. As a result, I filed a dispute via PayPal to get (part of) my money back.Shoppers, don’t be fooled—Pearls Lover’s return policy is essentially nonexistent, despite their “60 Days Money Back Guarantee.” Do your homework and buy from a reputable jeweler so you don’t end up like I did.
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We are a brand name of Pearls Lover. We also design and sell high quality pearl necklaces, pearl pendants, pearl bracelets, pearl rings, pearl earrings and pearl jewelry sets. Our members are professionally trained pearl jewelers who can really stand behind the business.
Pearls Lover was officially established in 2006. Our store quickly transformed into one of the main suppliers of loose pearls to the biggest pearl jewelers in the nation.See more
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