Review Time
Customer service is shocking and they don’t care about there customers
Brought an oyster 4 tandem and collapsed with my premature baby in after 4 weeks
Let alone when unboxed it was all scratched up both sides of the chassis
I raised issues when opened it then again when used it as wheels got stuck and kept buckling then after collapsed with my baby in it
I told them I wanted to return for refund and the abuse I got saying I can’t cos didn’t raise in 30 days what the first problem I did I told them I would not accept a repair or replacement they carried on to get it repaired
I’ve claimed via bank got some money back but paid £250+ in cash what they saying I didn’t when I know I did
They aslo chuck the prams around in store when I dropped mine of was just dropped into a box I was stood there
All the staff are very rude
They don’t care about there customers at all only the money and power
The abuse I have received is unreal
Especially from the manger Anne-Marie
They are also ignoring all my emails when I state I’m taking to small claims court
Great service provided from the first visit to the shop helping us find the next stage extended rear facing car seat for our son that would fit in our car with tall driver and passenger. Once we ordered what we liked and received it there was some issues to fit it securely in our car which was resolved following a second visit to the shop where they spent over 1h with us trying different ways to install it, showing us how to properly fit our son in it and made sure it was absolutely safe for our toddler, and for our peace of mind. Would recommend to others and would come back again despite being 1h drive away.
All staff and very knowledgeable, are quick to help with any queries or concernd. Will always be happy to do fit checks and check the install of the car seats. If needed they will adjust to make sure your baby has the best fit and seats are installed properly. I have experience this first hand over the passed year when. I have gone in to check my toddlers fit and my newborns fit who was born early and is very tiny. Can't fault them at all. They also have a wide range of prams and car seats that you can look at and test in store. You will not get the same treatment in places like mamas and papas etc like you do at baby b who go above and beyond for there customers even after you have purchased
We love Baby B, so friendly and helpful, we wouldn't go anywhere else. They knowledge is second to none as car seat specialists. They listen to what you want and find the product that suits you best within the price range you want. Can not recommend enough.
Customer service is shocking and they don’t care about there customers Brought an oyster 4 tandem and collapsed with my premature baby in after 4 weeks Let alone when unboxed it was all scratched up both sides of the chassis I raised issues when opened it then again when used it as wheels got stuck and kept buckling then after collapsed with my baby in it I told them I wanted to return for refund and the abuse I got saying I can’t cos didn’t raise in 30 days what the first problem I did I told them I would not accept a repair or replacement they carried on to get it repaired I’ve claimed via bank got some money back but paid £250+ in cash what they saying I didn’t when I know I did They aslo chuck the prams around in store when I dropped mine of was just dropped into a box I was stood there All the staff are very rude They don’t care about there customers at all only the money and power The abuse I have received is unreal Especially from the manger Anne-Marie They are also ignoring all my emails when I state I’m taking to small claims court
Thank you so so much to Anne-Marie (and everyone!) at Baby B! I first went to Baby B nearly a year ago before my baby was born. I’ve bought everything ‘baby’ from here since and will continue to do so! Pram, car seats, high chair, baby furniture, the list goes on! They literally are the most amazing people, give the best advice and will source anything for the baby. I’m a first time mum and was completely overwhelmed by the bigger shops. I found baby purchases and the amount of choice/information completely over whelming but Anne-Marie made the choices so much easier and managed to simplify it all for me and gave the best advice. Especially as most purchases/choices concern safety etc. So glad I came to this shop on the off chance. This shop comes highly recommended and I can’t say enough good things. They just take the stress out of the ‘shopping’ element of becoming a new parent. Amazing products, aftercare and lovely people. Can’t thank the guys at Baby B enough!
A gorgeous store ran by a husband and wife who are both equally helpful and friendly! We bought our first pram from Baby B and the experience was amazing. We got to test out several and no question was a silly one! We ended up buying a few extras and asking for gifts from here for our baby shower as we were so pleased with the service. Highly recommend!
Absolutely amazing service such kind and friendly staff. We stumbled upon BabyB by accident when searching for a specific dummy for my Grandaughter(that she had lost) and they went above and beyond to get us the only one they had left in stock even when delivery our end failed and the dummy was sent back to the shop, they resent straight away.
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