Review Time
The room was poorly lit. Bathroom door handle fell off and took 24 hrs to get it sorted. Couldn't close over Bathroom door in the interim. Radiator didn't work and room was frozen. We were on a much needed break after a stressful few months and unfortunately this hotel was not very good. Staff were lovely and food was good.
The room was poorly lit. Bathroom door handle fell off and took 24 hrs to get it sorted. Couldn't close over Bathroom door in the interim. Radiator didn't work and room was frozen. We were on a much needed break after a stressful few months and unfortunately this hotel was not very good. Staff were lovely and food was good.
Easy booking system and good price for 2nght bb n dinner on 1st night.Good email communication regards room requests as i have a mobility issue.Room perfect with front of hotel outlook and adapted walk in shower/ bathroom.Hotel busy with lots of activities on. Staff very helpful and friendly and quick check in n out.Disappointing was the set up for meal n breakfast as main Grill Room closed so alternative areas allocated.Meal dinner in room with no atmosphere and breakfast in main function ballroom which was chaotic.No prior notice given re food venues.Meal at night too rich for our taste so alot of waste. Would have preferred bar meal choices.Breakfast was no usual service with food choice layout poor and food overcooked.Was due to go to hotel again in March but now changed this.Been to hotel many times and never had issue with food but this time we did.
Have been going to the Hydro for over 20 years now and sadly have seen it decline. The hotel is now part of a group that owns several properties and it appears that management is spreading itself a bit thin.The hotel itself is very pleasant - my elderly mother enjoys looking over the front green from the cafe - though some parts appear a bit tired. On each time (3 to be precise) in recent years, I've treated my mother to a stay, there have beem complications. On one occasion, I'd booked a room and spa treatment for her. Room was fine however the spa treatment had been pencilled in for the sister hotel in Crieff! The family room I was given a couple of years ago was very cramped - extra beds squeezed into a standard double room.However, because of the pool and the cafe, I intended to take the family there for an important birthday next yeat. Eight people over 3 or 4 rooms. However, it now appears that the Hydro only accepts bookings for TWO nights. This is not convenient for us and obviously makes it very expensive. Needless to say, we are going to another hotel nearby.Further to that is the news that the Hyrdo management company has been underpaying staff and was condemned by the HMRC. Not good.
The staff have turned Peebles around. We have been going as a family for many years, enjoying the independent nature and culture that a privately owned hotel brings. When it was bought by Crieff Hydro in 2014, there was a definite dip in family friendly service, the activities were stripped down to a bare minimum and the food was over priced. However, it now is back to where it was, and back to why we loved Peebles - delicious food, gorgeous rooms, fun activities and a great Ceilidh . This has undoubtedly been turned around by the brilliant leadership of the Manager Caroline, along with the staff she has trained in her ethos of a personal, friendly, caring service for every guest, whether they be 8 or 80. Thank you Peebles for a brilliant Easter weekend xx
Beautiful, vast vicinity ( it vaguely reminds me of the beautiful Stanley Hotel in Colorado, USA). The most diverse, excellent quality breakfast, plenty of choice and fresh fruit. Helpful, organised and friendly staff throughout. The spa was fantastic.
Had a lovely weekend at the Hydro hotel. You can’t help being impressed with the staircase, when you walk into the hotel, perfect for photographs.The staff were very helpful, I forgot my phone charger, the staff on reception, went out of their way to find one for me, we were met by the manager, as she, Caroline, happened to be there, at the time we were checking in.The staff in the dining room, Colin and his staff, were just as helpful, rooms clean, had a front facing room, with beautiful views over the fells, and lucky enough to wake-up to snow the following morning.We walked down the bustling high street the following day, and decided to call into their sister hotel The Park, for lunch, that didn’t disappoint either. I recommend this hotel
My overall stay at the Hydro (Room 64) was fine.This was marred on Tuesday the 24th Sept in the Miller Restaurant by an obnoxious loudmouth female.I was seated back to back with this person, who seemed to be conducting a business meeting with a few others. I cannot over emphasise the loudness of her voice and she seemed to be doing most of the talking. My impression was of someone who needed to be seen and heard. That was not the first time that she had been seen and heard at an equally loud level, this was at breakfast the previous day.On the night in question, my wife and I left the restaurant early just to get away from the relentless droning of her conversation, before we left I commented to her that she and her associates had ruined our evening, we were on holiday and had not anticipated spending the evening in such an atmosphere. On hearing our complaint the persons in question thought it very funny and laughed at us through a very halfhearted apology. We left the restaurant angry and upset at our treatment. We immediately went to the reception area to complain to the staff there as we had discovered, through loud conversation, the female in question had an office in the hotel and we were told by the receptionist that this female brings business to the hotel. As far as we are aware no action was taken to deal with our complaint.On checking out the next day our complaint was reiterated to the receptionist, who apologised, on paying for the meal at this time there was no offer of a reduction for the lack of enjoyment of the meal and the ruination of our last evening in the hotel.Hugh Morrison
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Peebles Hydro spa hotel is 22 miles from Edinburgh & 50 miles from Glasgow, we’re a stone’s throw from the River Tweed in the heart of the Scottish Borders.
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