Review Time
Polite and helpful customer service. I paid the fee, then was informed by email that my request did not qualify. This email was sent in error automatically and caused concern. Dragana from Pension Pie contacted me and apologised for the miscommunication. She resolved the issue. Polite, patient and helpful.
I was trying to find my work place pension taken out in 1996.It was first with London & Manchester who were bought out by Friends Provident and then taken over by Royal London and Aviva. I had all of the information with me also the policy numbers. many phone calls,emials, setting up accounts to trace lost pensions, but none would admit to having it, I was adviced to seek help from Pensionwise, after leaving my details someone called me a few days later and recomended that I use Pension Pie. after some hesitancy and I had no other options left , payment was made to Pension Pie. An account was set upwith my details, A few weeks later I was getting letters back from enquires made by Pension Pie, one of them from Aviva saying thankyou for updating my address, and the next letter showing my Pension update.now I already had an account with aviva and had filled up online forms for tracing a lost pension and got no response.Pension Pie had sent the letter to the right corner of Aviva to trigger a response, after 24 years a significant amount was there and no correspondence with me although Aviva had my address. It was well worth paying Pension Pie to trace this. I can recommend them.
Ok , first of all I’m not good with this kind of thing , computers even mobile phones , my brain is not good at taking or keeping things in , (short attention span ) but the lady Sue I have been in contact with for a few months now has been absolutely amazing with me , I explained my situation to her and she totally understood me from the start , when she explains things to me she done it in away as if she has known me for years , very professional , very polite , very understanding , very helpful , normally when I speak to folk over the phone I get agitated , paranoid confused but she after the first minute had me relaxed to where I could explain that I’m not a clever person although she gave n made me feel confident and gave me respect , she explained she can’t advise me on certain things but but did say not to rush in to things , that alone was helpful. Anyway that’s what I have to say so I hope it’s helpful as I appreciated all the company has been doing for me would like to say again Sue Thank You so much for all your help.Terry S
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