Name: penstore.com
Telephone: +46851510250
Rating: 4.4

KH60 Guest

Great engraving, but poor packaging

The engraving quality was impressive, but the pen came without a box, just in a bag. Given the price, I expected it to be properly packaged. It was meant as a gift and looked odd without a proper box.

Date of experience: Dec 05, 2025

TWAAXTwo Guest

3 months ago

Incorrect items sent, lack of response

I received the wrong order; I ordered 4 A2 frames but got pens instead. Despite multiple emails and messages on social media, I've had no replies. I finally spoke to someone who said the frames were out of stock, my order would be refunded, and I would receive a return label and a shipping voucher. However, I haven't received any email or refund notification. Very poor customer service - it shouldn't be this hard to communicate. I'm currently £72.98 out of pocket and very unhappy.

Date of experience: Nov 27, 2025

Merlin S. Guest

3 months ago

The ultimate advent calendar!

This advent calendar is absolutely stunning, filled with truly useful and amazing items! I'll definitely return for next year's!

Date of experience: Nov 21, 2025

Kenny Guest

3 months ago

Exceptional service

Exceptional service! Highly recommended.

Date of experience: Nov 21, 2025

Gideon Wilson Guest

3 months ago

Quality pens at a fair price

Quality pens at a fair price. Delivery took a while as it traveled quite a distance to reach me.

Date of experience: Nov 21, 2025

Marissa Guest

3 months ago

Packaging needs improvement

I appreciate the product selection and frequent promotions, but the packing has become increasingly careless. My last order arrived in overstuffed paper bags with many items cramped together. The bags were torn upon arrival, and several products had scratches or damaged packaging. I would prefer a delayed shipment if it means better care in packing.