figurama.fr

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1 Based on 7 reviews

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jodv26
Avoid This Company at All Costs!

I strongly advise against ordering from this company. They are untrustworthy with your money. I placed my order 15 months ago, expecting shipping within 4 months, but nine months later, nothing has been shipped. There’s no shipping date, tracking info, or updates. I was repeatedly told it was 'almost ready' or 'shipping soon'—all untrue. Customer support is lacking, with vague responses and long waits. They refuse to provide solid information regarding my order. When I requested a refund due to their failure, they shockingly want to keep 20% and claim refunds can take 90 days. This is completely unacceptable. Many others report similar issues, making this one of the most frustrating shopping experiences I've encountered. Until they change their practices, I warn everyone to avoid them and protect your money.

1
Date of experience: Dec 26, 2025
AVOID THIS COMPANY — NO DELIVERY AND NO REFUND

I strongly urge everyone to steer clear of this company. I placed an order 15 months ago, expecting my statue to arrive in 4 months. I paid €1,400, and now, nine months past the promised date, the statue has not been shipped. There’s no shipping date, tracking info, or any meaningful updates. For months, I was told it was 'almost ready' or 'shipping soon,' which turned out to be false. Customer support is inadequate, providing vague responses, standard excuses, and long delays in communication. To this day, they refuse to give any concrete info about my order. When I asked for a refund, their response was shocking: they want to keep 20% of my payment, claim refunds can take up to 90 days, and hide behind 'company policy' while delivering nothing. This behavior is unacceptable and abusive. Many others have faced similar issues, making this one of the worst online shopping experiences I've had. I advise everyone to avoid this company and protect your money.

1
Date of experience: Dec 26, 2025
Lindsay
Straightforward Scam

This is a scam, plain and simple. I paid for the product and shipping, but nothing has arrived in years. Legal action should be considered.

1
Date of experience: Nov 17, 2025
Noel Johnson
Completely Unreliable

This company is completely unreliable. I preordered in 2022 for a release in late 2023, but now, in 2024, there’s been no communication or product. After finally contacting customer support, I received a vague response about shipping soon, with a new estimate pushed to mid-2024. Here we are in 2025, and they haven't shipped my item, refuse to refund, and have stopped responding altogether. This company needs to be held accountable.

1
Date of experience: Jun 28, 2025
Cathleen Price
Damaged Item and Poor Support

I purchased a statue, but the main body arrived broken. I reached out for support and was told they were searching for a replacement part. Over a month has passed with no updates. They should either have the part or confirm its absence, so this delay is unacceptable.

1
Date of experience: Jun 11, 2025
Endless Delays and Empty Promises

I ordered in May, and since then, I've received over 10 emails from the support team repeating the same message: 'We will send your shipping and tracking details soon.' Months have passed, and I still have no tracking number or real updates. Each time I inquire, they apologize and send the same response. It feels like they are stalling, hoping customers will give up. Other collectors have reported similar experiences with long delays and vague answers. After half a year of excuses, I cannot recommend this company. A reputable statue company should provide clear communication and actual shipping details, not just empty promises. I hope this review helps others avoid the same fate.

1
Date of experience: May 27, 2025
Armistead
Disappointing Experience

This company is a scam. My figure was supposed to ship from Europe but ended up being sent from China, increasing shipping fees. When it arrived, several pieces were broken. After a long wait, replacement parts were sent, but they were also damaged and in worse condition. As a long-time collector, this has been my worst experience. I've reached out multiple times with no response, and it's been months.

1
Date of experience: Jul 12, 2023

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