Review Time
I can’t believe there are people that complain about SimplySafe. I’ve used there systems for both my business and my home and as an ex-South African I can assure you I know a great alarm system when I see one.
The simplest of installations, the most comprehensive coverage and the easiest of back office communication, mean that in terms of ‘bang per buck’ it sets this head and shoulders above the likes of the opposition, hands down THE best on the market.
This is a really great system for keeping your home safe. I was helped by Dan K today to set up a Zone View on my front door camera to exclude passing traffic which was draining the battery. SimplySafe UK are a really proactive, easy company to deal with. Their system is excellent. They really to deserve their recommended provider status with Which.
I spoke to Larrence today and he was really helpful in dealing with my query.
Excellent customer service skills. He asked me how I was doing and we were both quickly identified things to talk about that were very relatable and personal which made the conversation great and genuine. Keep up the good work, you're a credit to SimpleSafe
I was going to order online but decided to call the company for some advice and spoke to an amazing guy called Mulbs who talked me through everything in so much detail it really assured me of what I was buying. Cheaper than the website so well worth the 40 minutes conversation I had with him! I’m hoping the product is as amazing as the customer service was.
Having issues with our outdoor camera at the moment. Dan was really helpful trying to resolve the issue going through different things with me. Dan kindly sent us out a new one as we aren’t having much luck with this one. Hopefully no more issues when the new one arrives.
Today I needed to call Simplisafe as I had a few questions resetting up my alarm after a major house renovation. I worked with Matt. He was an absolute pleasure and a major asset to Simplisafe. He was extremely helpful, pleasant and patient and in my opinion went above and beyond to ensure that i was a happy customer. Matt made no excuses and explained everything he was doing to help. I could not have asked for more. Matt eventually resolved my issue. Thank you.
Excellent, professional and knowledgeable sales team representative. Mubashir was very helpful in providing the correct information to suit our requirements with good value for money. Highly recommended
I’ve been using Simply Safe for over a year now, and the system has been reliable and very easy to operate. A special thanks to Larrence in customer support, who was extremely helpful and knowledgeable when I had questions about the setup.
I phoned into Simplisafe with a couple of issues regarding my video doorbell. The guy I spoke with David was very clear in what was causing my issues and pointed me in the right direction regards setup and best settings while at the same time he was running background checks on the system. David then went further and totally unprompted ordered me a moving home kit as I had mentioned in passing an upcoming home move. A really nice gesture that proved he had been listening to everything I had said and then went out of his way to ensure that I had the complete response to my phone call.
David proved to be a very knowledgeable professional but at the same time a friendly voice at the end of a telephone taking me patiently through the issues and the workings of the system.
A credit to the Simplisafe response team.
PS Home moving kit arrived a few days later 👍
unreliable system. went from Hive cameras (which were discontinued) which never went down to Simpli Safe. Every couple of weeks the cameras go offline and you need to spend an hour trying to reconnect them - app is useless and no simple method to resetting the base station. Base station is next to wifi hub and constantly disconnecting.
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