Review Time
Fit 2 run do not honor the warranty period for exchanges even if the product is in perfect condition, with a receipt and in the original box.
I bought 1 pair of walking shoes 3 days ago $180 plus IVU. After walk 10 minutes, it felt so unconfortable in the big toe and hurt my nail. Today, I went to the store to exchange them, and they didn't honor the 30-day exchange policy even though they were clean and in perfect condition for sale. The employee was extremely rude and discourteous; he even made fun of me. The insoles ($79.95 plus IVU) The box says that customer has a 30-day trial period, but then they won't exchange them because they're used.
Fit 2 run do not honor the warranty period for exchanges even if the product is in perfect condition, with a receipt and in the original box. I bought 1 pair of walking shoes 3 days ago $180 plus IVU. After walk 10 minutes, it felt so unconfortable in the big toe and hurt my nail. Today, I went to the store to exchange them, and they didn't honor the 30-day exchange policy even though they were clean and in perfect condition for sale. The employee was extremely rude and discourteous; he even made fun of me. The insoles ($79.95 plus IVU) The box says that customer has a 30-day trial period, but then they won't exchange them because they're used.
Ordered a pair of shoes online. Credit card charged. A day later, "order cancelled because we didn't have enough stock to fulfill your order". Luckily Credit card refunded, so no fraud... but if you don't have it, get your systems right and don't take the order.
I ordered then saw how bad trust pilot reviews were and got very concerned my order would be wrong. I couldn't have been more wrong or more pleased with my order. Arrived quickly and was correct shoes, colors and size. The prices are almost not believable how low they are. I ordered Nike vomero plus and then they send fit 2 run cash and another discount so I ordered a second pair. One pair in neon and one all black. Bother showed up perfectly. Saved $50 on the second order. My new go to place until they let me down.
Ordered and Paid for 2 day shipping for an event. Item shipped Ground. Customer Service said they could not reroute the item back, or change service level and they would "have to check with leadership" about crediting $34.03 which is what I paid. They did agree to that, but returning the item would be at my expense. Unbelievable. I truly had to argue for every penny that I had already paid, and now I'm left with a pair of shoes I won't use.
I ordered a pair of sneakers on 10/4 and the tracking was generated on 10/5 but didn't go active until the 8th. When I reached out an AI generated message was advised me that it takes 2 days for tracking to go live after a purchase was made. It had been 5 days at that point. When the package arrived it was the wrong item. I sent a photo of the item which was pink (I ordered grey) and they told me that the website color was off... that makes no sense the full description is grey and these shoes are clearly the wrong ones. I can't get ahold of customer service at all- seems like a scam.
Naked Sports Innovations is advising potential customers not to shop from Run2Run. Our products are on their website, but we do not, nor do any of our vendors, sell to this "store". We do not believe this store in fact exists, let alone sells authentic Naked products.
Here’s the plot twist no one asked for: they’ll sell you shoes with a smile, but leave out the part where you need to buy a membership just to make a return. Who knew refunds had an entry fee?I tried to return my brand-new, unworn shoes. Their system was down. They said, “Come back anytime!” So I took more time off work, came back, and was told by Scott (the king of “not my problem”) that since I didn’t have their precious membership, I couldn’t return a single thing.So basically, Fit2Run wants you to pay for the privilege of returning the stuff you already paid for. That’s not a running store — that’s a get-rich-quick scheme in sneakers.If you like the thrill of financial hostage situations and a side of membership extortion, be their guest. Otherwise, do what any sane person would do and run — far, far away — from Fit2Run.Because they’re Fit2Run you in circles until you give up and leave empty-handed. And who wants to pay for that cardio? 👟👟
I found a pair of runners at a good price on their website. In order to get the free shipping for a $75 purchase, I added on a T-shirt to the order. My credit card was charged for the full amount. Then, a week later I get notice that the shoes are "not in stock", so they issued a refund. So, I presumed I would get the T-shirt (that I didn't even really want). A few days later, the T-shirt order was cancelled also! Another refund was given. They just take your money for items they don't even have in stock, sit on it for a week, then turn around and cancel the order. DO NOT ORDER FROM their WEBSITE!!
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Fit2Run, The Runner's Super Store is a Family owned and Locally operated Run Specialty retail business. We specialize in equipping our guests with the latest gear from their favorite brands, and helping them achieve their training goals.
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