personalhour.com

4.5
4.5 Based on 103 reviews

PersonalHour is a U.S.-based Pilates equipment brand dedicated to making high-quality, beautifully crafted reformers accessible for home and studio use. Founded with a mission to bring the Pilates experience to more people, we combine thoughtful design, c...

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Average Rating

4.5

/
5

103 Reviews

5 Star
79%
4 Star
9%
3 Star
1%
2 Star
3%
1 Star
9%

All Reviews

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sarah young
I've been wanting to upgrade my at home reformer and had a few requirements. I wanted something made

I've been wanting to upgrade my at home reformer and had a few requirements. I wanted something made of wood, I wanted a high weight capacity and I wanted it to fold. My reformer arrived within a couple of weeks, was ready to assemble and is gorgeous! I couldn't be happier.

5
Date of experience: Feb 18, 2026
Linda
10 Stars! Excellent value-Expertly designed

I recently purchased a Personal Hour Pilates reformer for my home, and I could not be more thrilled with it. It arrived packaged with such care that it reached me in perfect condition. The craftsmanship is outstanding. The beautiful wood frame and the well-made accessories make it not only a high-quality piece of fitness equipment, but a piece of art. It elevates the look of my space instead of feeling like bulky exercise gear.One of the biggest bonuses has been the free app that comes with the reformer purchase. It is phenomenal. The library includes everything from basic beginner sessions to advanced professional-level workouts, which gives me variety and allows me to continually challenge myself. The instructors are clear, motivating, and make it easy to follow along at home.This reformer feels every bit as professional as the ones in top Pilates studios. The smooth movement and overall high-end design show incredible attention to detail. I love that it not only helps me take care of my body, but it truly looks like a work of art in my home. If you’re considering a reformer for home use, this one is an absolute standout.

5
Date of experience: Oct 24, 2025
Christine
I am very happy with my purchase

I am very happy with my purchase! The reformer is very well made, functions great, very sturdy and beautiful! My order was processed faster than expected. Delivery was on time and the driver was very helpful.

5
Date of experience: Oct 23, 2025
Carol
This is very well built-came 90% put…

This is very well built-came 90% put together- it's so very quiet and I'm in love and used it within an hour of delivery.

5
Date of experience: Oct 10, 2025
Suzanne
This is my second reformer purchase and…

This is my second reformer purchase and it went very smoothly. The price was excellent. The reformer is above and beyond. I want to spend every minute of the day on it. Shipping, handling and delivery were excellent. I love the foldable feature with this one!

5
Date of experience: Oct 10, 2025
Janette Lucy
Janet 2.0 Elite (in stock/black)…

Janet 2.0 Elite (in stock/black) ordered on 9/29, shipped on 10/1 and delivered 10/9/2025. Very quick turnaround. Exceptionally well protected/crated with no damage sustained. Couldn’t be happier. It is truly just lovely. Beautiful piece of equipment. Great customer service….courteous and timely. Inter-departmental communication needs to be tightened up so as to minimize confusion with email exchanges. White glove delivery service wasn’t quite up to snuff but given it’s provided by a third party supplier states away, Personal Hour can only control so much. One of the company execs called me (completely unsolicited) to ask my opinion of the level of service provided and asked my permission to address the issues I encountered with the White Glove provider. Can’t ask for more than that. Given these rather minor issues, would I order again? Yes, yes I would. Again and again and again.

5
Date of experience: Oct 01, 2025
Jennifer Ashbaugh
Exactly what I was looking for

Exactly what I was looking for, for an at home Pilates machine. Great quality, wish I would’ve done it sooner.

5
Date of experience: Oct 01, 2025
Port Parker
We did not get what we ordered

We did not get what we ordered, despite the very high price of this product… your representative, Mark, misrepresented, which we know now, what could easily be replaced, claimed that he did not have access to our order or information, which appears to be bogus, we're not happy at all, this is not a way to run a business. Very unhappy, and expect management to please reach out to us to resolve this immediately. Thank you.

1
Date of experience: Oct 01, 2025
Mostly assembled

Mostly assembled . A very sturdy carriage and the workmanship is beautiful.. Folds nicely, but only in the lowest leg height position, which puts it almost on the floor. If you want it up higher from the floor to use? Cannot fold it all the way.. I did not get any blue springs and trying to find a phone number to contact a human has not been easy.

5
Date of experience: Sep 30, 2025
Dan Beugli
Sturdy machine.

Sturdy machine.

5
Date of experience: Sep 30, 2025

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Business Details

  • PersonalHour is a U.S.-based Pilates equipment brand dedicated to making high-quality, beautifully crafted reformers accessible for home and studio use. Founded with a mission to bring the Pilates experience to more people, we combine thoughtful design, customizable options, and expert support to help every customer feel strong, balanced, and inspired on their wellness journey.See more

  • email us@personalhour.com
  • language https://personalhour.com

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