Review Time
My harness arrived in really good time. It was too big for my boy and when I reached out to Petbelong they were extremely helpful. Happily exchanged for a smaller size, no questions asked. I’ll definitely be back for more supplies as I need them.
The support team was attentive and provided great assistance. The harness is robust and has become my favorite. The leash is both durable and lightweight. Suggestions for improvement: 1- Adjust the design so the molle bag can be positioned on top without affecting the harness's structure. I prefer balanced weight distribution to prevent the harness from shifting, allowing my dog to lie down comfortably.
2- Consider eliminating the bungee feature on the leash or offer a non-stretch alternative.
I ordered over 2 months ago tracking shows my order is in Alic Springs a town in the middle of desert Australia when I live in Sydney on the coast. Every enquiry I make they insist I be patient and wait and that they have asked the courier company to expedite my delivery. ABSOLUTE LIES wasting my time and patience. My message is DO NOT purchase anything from Part belong.
I wish that I had read the reviews BEFORE I ordered. They believe that 60 days is a REASONABLE TIMEFRAME for delivery! Trying to TRACK is ineffective, as they (Petbelong) relinquish ALL RESPONSIBILITY after they deliver to their shipper. Good luck trying to speak to a human being about the situation. DO NOT GET SCAMMED!
The tactical harness and collar are great, BUT I paid for expedited shipping and it took 22 days for them to arrive! I was sent 2 different links to track the shipment. but they said different information. If standard shipping time is that long, they need to highlight it up front in big print.
I ordered a harness from a company I thought was US based. Nope, China. So they said they shipped my $100 harness and sent me notice it was delivered to my door yet I never got anything. I sent them an email and no response. I dont recommend this company or anything from CHINA.
Currently waiting for my service dog vest while Ai seems responsive they can not give me shipping times or if it’s still in warehouse. I ordered July 1 I’ll give them 1 more week to ship then I’ll go to my card file a complaint that items aren’t shipping and to freeze payment I used American Express there good at seeking for there card holders.
I had trouble with tracking, and Mitch from Pet Belong was extremely responsive! I was replied to very quickly! He reassured me, but then… Canada Post was saying that they were going on Strike at Noon on the 23rd of May! So I reached out to Mitch again and he was able to see exactly where my package was, and luckily the Postal strike didn’t happen and I received my boy Bearengers Harness and Patches yesterday!! To me how a company treats their Customers is More Important to me than what they sell!! He went Above and Beyond to help me! Now the Harness is Fantastic! I have a 140 pound Rottweiler and could never get him into a comfortable harness, until now! I bought him the XL it fits him with room to spare, he can sit comfortably without the harness digging into him! He looks so Handsome and Stylish, lol! A Huge Thanks to Mitch and Pet Belong, I really Appreciate you Mitch!!
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