petdirect.co.nz

5
5 Based on 745 reviews

Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, acce...

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Average Rating

5

/
5

745 Reviews

5 Star
97%
4 Star
3%
3 Star
0%
2 Star
0%
1 Star
0%

All Reviews

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Janice McCraith
Pet direct has a good range of products for my cat and dog, the prices are lower and delivery was so

Pet direct has a good range of products for my cat and dog, the prices are lower and delivery was so fast. I will be getting all my pet supplies at Pet Direct from now on.

5
Date of experience: Feb 28, 2026
Debbie Kendall
I have been shopping with Pet Direct for some time. This company has a very fast delivery service wh

I have been shopping with Pet Direct for some time. This company has a very fast delivery service which is very convenient.
Great products and service.

5
Date of experience: Feb 27, 2026
Raki C
Very smooth online shopping options and the staff are very friendly and helpful in store. We frequen

Very smooth online shopping options and the staff are very friendly and helpful in store. We frequent the Takapuna store and our pup loves going because he gets lots of treats!

5
Date of experience: Feb 04, 2026
Frances Scott
Outstanding local company with fantastic service and pricing.

This outstanding local company offers fantastic service and competitive prices. The auto-delivery feature is especially convenient, allowing for easy management without feeling overwhelmed. It's simple to modify, pause, or cancel orders. I've engaged with them across several orders over many months, and I couldn't recommend them more. The pricing is excellent, and the overall experience is seamless. Truly remarkable!

5
Date of experience: Jan 11, 2026
Excellent service - prompt delivery of our new pet water fountain

Excellent service - we placed an order for our new pet water fountain on Tuesday and it was delivered by Wednesday. Quite impressive! The packaging was top-notch, ensuring it arrived safely. We are very pleased with our purchase! 🤩

5
Date of experience: Dec 20, 2025
Tristan Moreno
Wide selection and great value.

5
Date of experience: Dec 08, 2025
Ethan B.
Consistent quality and quick delivery earned my trust

The service has gained my trust through reliable product selection and fast delivery. The platform makes reordering easy and efficient. Thank you!

5
Date of experience: Dec 07, 2025
Ella Sørensen
Outstanding customer support!

5
Date of experience: Dec 06, 2025
Yara Veselý
Fantastic customer support

5
Date of experience: Dec 06, 2025
Niles Taylor
Pleasant to work with & fantastic products.

Pleasant to work with & fantastic products. Highly recommend +++

5
Date of experience: Dec 06, 2025

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Business Details

  • Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care.

    We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars™ with every purchase, and special anniversary treats, making each shopping experience rewarding.

    In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer.

    As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets.

    Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!See more

  • email support@petdirect.co.nz
  • call 0800200240
  • language https://petdirect.co.nz

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