petparadise.com

4.7
4.7 Based on 4.2K reviews

For fun, safe and clean boarding, grooming, day camp and veterinary care for your dog or cat, look to any of the 35 Pet Paradise locations in the southern U.S....

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Average Rating

4.7

/
5

4.2K Reviews

5 Star
88%
4 Star
5%
3 Star
1%
2 Star
1%
1 Star
5%

All Reviews

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Review Time

xSkunkG16
Absolutely NO Customer Service!

I ordered a dog ball launcher and the website description was a little confusing, making me believe this accepted standard size tennis balls - well it doesn't and the largest ball this takes is too small for my large do - he'll eat it! I have reached out to them on four different occasions to return the item as it has not even been opened and they REFUSE to reply to me AT ALL! It also took over two weeks to get to me.

1
Date of experience: Jun 11, 2025
Melinda Barrett
Absolutely NO Customer Service!

I ordered a dog ball launcher and the website description was a little confusing, making me believe this accepted standard size tennis balls - well it doesn't and the largest ball this takes is too small for my large do - he'll eat it! I have reached out to them on four different occasions to return the item as it has not even been opened and they REFUSE to reply to me AT ALL! It also took over two weeks to get to me.

1
Date of experience: Jun 11, 2025
yarning1442
Not feeding pets.

This is the second time my wife has taken our two small Maltese dogs for day play time. My complaint is that while they were in the care of this place, they did not feed them all day. We always provide food and snacks for their stay, but they still were not feed. Totally irresponsible. And this is the second time this has happened. Unless we get an apology for their actions and some sort of consideration. We will not be using this facility in the future. Michael G.

1
Date of experience: May 15, 2025
Michael Grdgon
Not feeding pets.

This is the second time my wife has taken our two small Maltese dogs for day play time. My complaint is that while they were in the care of this place, they did not feed them all day. We always provide food and snacks for their stay, but they still were not feed. Totally irresponsible. And this is the second time this has happened. Unless we get an apology for their actions and some sort of consideration. We will not be using this facility in the future. Michael G.

1
Date of experience: May 15, 2025
Franklin R.
Poorest of the poor ran company around

Poorest of the poor ran company around. They have no clue as what their doing and if they don’t like you are the dog they will fabricate a problem to force you to quit coming.

2
Date of experience: Apr 28, 2025
Randy Carroll
Poorest of the poor ran company around

Poorest of the poor ran company around. They have no clue as what their doing and if they don’t like you are the dog they will fabricate a problem to force you to quit coming.

2
Date of experience: Apr 28, 2025
Job well done

March 2025 - received daughter dog to look after for a month and he looked a little shabby.Booked him in for a grooming with Joanne’s Pooch Paradise, the had him for a little under two hours and what a difference looks like a new and clean dog.He is friendly but boisterous so can’t have been easy but was a well done job.Highly recommended TB

5
Date of experience: Mar 27, 2025
Tony Brown
Job well done

March 2025 - received daughter dog to look after for a month and he looked a little shabby.Booked him in for a grooming with Joanne’s Pooch Paradise, the had him for a little under two hours and what a difference looks like a new and clean dog.He is friendly but boisterous so can’t have been easy but was a well done job.Highly recommended TB

5
Date of experience: Mar 27, 2025
CP78
The service was very bad

The service was very bad. I was waiting at the reception and they looked at us but no one attended to us. After they attended to me, a person came out to greet us for my dog's grooming and then found 2 knots on her and said that they were going to charge us 20 dollars for every 15 minutes that they take with the knots. I asked how much that would be and they answered that they didn't know. In other words, if they take 1 hour with two knots I would have to pay 80 dollars plus the grooming. This is the first and last time I go there. Only think about money.

1
Date of experience: Mar 03, 2025
Jaime
The service was very bad

The service was very bad. I was waiting at the reception and they looked at us but no one attended to us. After they attended to me, a person came out to greet us for my dog's grooming and then found 2 knots on her and said that they were going to charge us 20 dollars for every 15 minutes that they take with the knots. I asked how much that would be and they answered that they didn't know. In other words, if they take 1 hour with two knots I would have to pay 80 dollars plus the grooming. This is the first and last time I go there. Only think about money.

1
Date of experience: Mar 03, 2025

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Business Details

  • For fun, safe and clean boarding, grooming, day camp and veterinary care for your dog or cat, look to any of the 35 Pet Paradise locations in the southern U.S.

  • language http://petparadise.com

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