Review Time
This company used to provide excellent service, but unfortunately, it seems to be declining. As a long-time customer, I have a good understanding of their operations. Shipments have become unreliable; you might order a specific item only to find it's out of stock. Many of my orders have had multiple items unavailable, and now they can't even maintain consistent packaging, resulting in receiving different sizes than what I ordered, which doesn't match the usual quantities. It's disheartening to say that I can no longer recommend this company, as they have become difficult to rely on.
Pet plate had promised that shortages of certain recipes would be corrected by Labor Day, and yet we are well into October and the problem remains. They continue to mislead their customers on these issue in attempt not to see subscriptions get cancelled. Not a reliable company.
The ONLY reason I'm not giving a one star is because my dog does actually like the food. Besides that, everything else about this company is so frustrating. First off, THERE ISN'T ENOUGH PRODUCT. I've had MULTIPLE flavors come with less than the 8 oz advertised on the container. Beef, chicken, and now venison. The first time I brought this up to them they said "It could be off by 1 - 2 oz" and gave me a $5 credit. Literally illegal but pop off queen. I'm definitely going to talk to a lawyer about this because it happens so frequently and I don't want a freaking credit I want the product!! The way I know is because my dog is supposed to have 2oz every meal and a lot of the times her last meal is shorted. I meticulously weigh them because I'm just like that and it's so annoying that I have to supplement some other food because it's literally not enough. Secondly, they make coming back to check how much you're supposed to be feeding your dog so irritatingly vague and unavailable. WHY is it not just right there?? Why do I have to dig in my account or email customer service?? Cancelling is also a pain but that's for obvious reasons. They also only ship every three weeks unless you email their customer service. Make it make sense. Why is everything just a run around with this company?? I seriously wish I never gave my dog the food and saw how much she actually enjoyed it because now I feel beholden to a company that is so annoying to deal with. The only way I would recommend them is if your having a lot of difficulties with your dog eating. My dog is a senior dog so I can suck it up for the time being but I would NEVER start a puppy on this food.All in all, don't recommend. Only if you have a super picky eater and this is the only food she actually gets excited about. Can't knock them on that front, the food is actually good and my dog loves it, unfortunately.
My pup Chloe a Brittany absolutely loves the Turkey and Beef. She licks her bowl clean and goes nuts when I open cabinet where it's stored.I wiill continue to keep her on this plan. I highly recommended but it can be pricey for large dogs or multiple dog household.
It's not a bad product, but it's clearly for people who have WAAAAY more dollars than sense...I'd been paying through the nose for it for the convenience through chewy, whose website has been unresponsive for a while now, and made the mistake of going to petplate's website - what an insulting run-around!Talk about made to benefit the seller...! Couldn't just shop & choose products, you have to enter all of this personal info and the AI bot puts together a "plan" - that surely recommends what's best for the seller for us to buy, rather than allow me to pick what's best for me to buy.VERY sad sign of the times - and a major mile marker on the highway of us being a society that's been very effectively dumbed-down!!!
This website is not accessible for visually impaired users because when I try to enter on choices, I’m unable to click to start my meal plan and when I called a month ago, I wasn’t able to place an order with a representative because they did not want to help
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A nutritious, ready-to-eat dog food, served in convenient pre-portioned cups. Designed by vets, made by chefs, loved by dogs. Free delivery straight to your door. Shipping nationwide.
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