Review Time
I placed an order that was marked as delivered by the carrier. After reaching out to them without any results, I contacted the service team and was promptly assisted by a representative who managed the situation with great professionalism. Excellent performance by the company and its staff. Truly an impressive professional.
I placed an order that was marked as delivered by the carrier. I reached out to them without any success. I then contacted the service team and was swiftly assisted by a representative who handled the issue very professionally. Excellent work by the company and the employee. Truly commendable service.
Extremely helpful and quick to address issues. I have been a customer at this store for several years and remain very satisfied with their service! Recently, I faced a problem with the delivery, and the store responded promptly to my request for assistance. They resolved my issue and even offered a discount. Such a thoughtful gesture!
My account was compromised and an order was delivered in Germany while I am Italian, with my name and details clearly Italian. Now I have to pay for it because this website is not secure, and the customer service is quite incompetent. I advise against purchasing or creating an account here; they might sell your information. Please shut down this store.
I ordered dog food from the company, but the delivery was extremely late. By the time it arrived, we had already moved, so it was left at the old address where no one could collect it. I reached out to the company but was quite dissatisfied with how they handled the situation. I just wanted the food returned and a refund processed, but this has caused unnecessary stress. I expect better reliability and customer support, especially for essential items like pet food. I also expect a prompt refund. In brief: my order arrived far too late, was left at the wrong address, and I still haven’t received my refund. Very disappointing experience.
I placed two orders, both of which were canceled. The automated responses were unsatisfactory, with vague reasons given. The first time, I was told to reorder, but that didn't work; the second time, I was informed it was a technical issue. Given the time between orders, this must have been ongoing for at least two weeks. No updates on how long it will take to resolve, just repeated requests to try again. Mistakes happen, but a little accountability for wasting customers' time would have been appreciated.
We have been ordering for months, and the delivery has always been quick and reliable. I also appreciate the user-friendly website: if you want to explore new products, there's a wide selection. If you prefer your usual items, there's a dedicated page that makes reordering very efficient.
I ordered two packages of cat litter, each 20 kg. Although I have an elevator at home, instead of ringing my doorbell to deliver them, the courier took them directly to the delivery office. I physically cannot carry 40 kg across town due to health issues. If I had to collect the litter myself, I would have just gone to the nearby pet shop. Very disappointing service.
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zooplus - Ihr Haustiershop im Internet: Tierbedarf und Tiernahrung. Über 7.000 Markenprodukte an Tierbedarf. Tierfutter und Tierzubehör wie z.B. Tierbedarf, Hundefutter, Katzenfutter, Kratzbaum, Kaninchenstall, Hasenstall, Hundezubehör, Katzenzubehör.
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