Review Time
Absolutely spot on service from start to finish.
Jess is a superstar at her job she not only knows the process inside out for your pet but is also a friendly support to the owner, reassuring and guiding you through the whole process.
Fantastic experience with this company shipping my border terrier all the way to New Zealand
Absolutely spot on service from start to finish. Jess is a superstar at her job she not only knows the process inside out for your pet but is also a friendly support to the owner, reassuring and guiding you through the whole process.Fantastic experience with this company shipping my border terrier all the way to New Zealand
I honestly can’t put into words how amazing the team at Pets on the Move are. We flew our very old English Bulldog from the UK to Perth, Australia, which is stressful enough with any dog—let alone a brachycephalic breed. Jess was absolutely incredible and made me feel completely at ease leaving Billy in her care. The updates while he was in transit were fantastic, and she truly understood how scared and nervous I was. Her constant reassurance made the entire process flow seamlessly from start to finish.If we ever return to the UK there would be no 2nd questioning who we would go to for help!
The POTM people have wonderful empathy with us fur parents and our precious cargo. They give clear advice on collection the flight and meeting/arrival. They keep you fully up to date and even reassuring pictures of your fur-baby en-route. Our Scottish Rough Collie, Loki flew from Manila with them in September 2025 for a specialised operation in the UK, returning last week, he was beautifully cared for and all his special needs by POTM in Manila, Newcastle and London
10/10 for Pets on the Move! We have just moved our little boy Tom the cat from Scotland to aus and pets on the move made it seamless! They put us as the owners at ease and Tom was very relaxed with them. Clear communication and guidelines of what to do and when made the whole process feel very manageable! Thank you thank you again and again!
Jess and the team at pets on the move provided an excellent service for my family and I in relocating our miniature Dachshund Whistler from Glasgow to Australia. They made the whole process easy and assisted with ensuring our timelines where all correct and that all required booking where made accordingly. Whistler arrived safe and well in Australia with no hiccups along the way, mainly down to the planning put in place by pets on the move. Thanks again!
We recently relocated our cat from Newcastle to UAE and used Pets on the Move to take care of the process. As first-time pet relocators, we were extremely anxious, but the team were fantastic — clear, communicative, and genuinely reassuring throughout.They handled everything on the UK side, including collection from our home the day before, final vet checks, paperwork, and customs clearance. Their UAE counterpart took over seamlessly at the other end, making the whole process effortless.They set up a WhatsApp group to keep us updated, sending photos and regular messages that really put our minds at ease. It was clear they genuinely cared about our cat’s welfare.We can’t recommend Pets on the Move highly enough — they made what could have been a stressful experience feel smooth and worry-free for both us and our cat.
Pets on the Move helped me relocate my cat from Newcastle to Australia - a long and complicated process. Jess and the team were really great. They made sure all the timings and paperwork were correct at each step in the process, and I was able to use their vet for the parasite treatments when my vet was being difficult. They completed all the final vet work and made sure my cat got on her way. I was anxious that everything would go to plan but thanks to Pets on the Move she made it and is now out of quarantine and safe and sound in Australia. Special thanks to Jess! I would highly recommend Pets on the Move.
Jess and the team provided examplary service from start to finish. We wanted to relocate our pet cat from the UK to Malaysia via Emirates Airlines but we had never done this before. They were helpful with any query we had and were responsive both via phone call and e-mail. I would happily recommend this company to anybody looking for pet relocation services.
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Pets on the Move a pet travel agent for your pets, offering a personal one to one service from a family run business.
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