philipnormal.co.uk

1.1
1.1 Based on 60 reviews

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Average Rating

1.1

/
5

60 Reviews

5 Star
2%
4 Star
0%
3 Star
2%
2 Star
2%
1 Star
95%

All Reviews

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Review Time

Sienna
Frustrating Experience with Orders

I've made several purchases from this service without any problems, but my order from last year never showed up. There were no updates or communication. I'm really disappointed since I've always praised this business, but it looks like I'm not alone in my dissatisfaction. This service needs serious improvement.

1
Date of experience: Jan 10, 2026
Ike Wilson
No updates on my shirt order

I ordered two shirts in mid-June and have heard nothing since. I regret not reading reviews beforehand. It's frustrating to be unable to contact anyone regarding this charity t-shirt order.

1
Date of experience: Jun 11, 2025
Dulcie Hughes
Avoid this seller

I ordered two t-shirts on April 18, 2025, through the website and paid. As of June 6, they still haven't arrived. I’ve received no communication from the seller and no responses to my inquiries via email. There's no information available on social media or the website, which suggests the store might not be operating. If it's not, it's misleading to allow orders and take customers' money without the intention to fulfill them. I've initiated a chargeback to recover my funds. I wanted to support a queer artist, but this experience has been very disappointing.

1
Date of experience: Jun 06, 2025
Ike Reed
Loyal customer - no longer

I’ve made several purchases from this store without any problems, but after ordering an item last year that never arrived, I was left in the dark with no updates. I'm truly disappointed, especially since I used to recommend this business. It seems I’m not alone in this experience. The store should be closed down.

1
Date of experience: Jun 01, 2025
DavidRabanedo83
Regret not checking reviews

I should have looked at the reviews before ordering two T-shirts that never arrived. It’s been about six weeks now. I’ve tried contacting via email, which seems to be the only option, but have received no replies. I’ve opened disputes with my card company. I’m shocked that someone I thought was reputable is seemingly just taking people's money, based on my experience and others'. Avoid ordering from this seller.

1
Date of experience: May 23, 2025
Reynold Walker
Fraudulent practices

If possible, I would give zero stars! I placed an order in May, money was taken, and then nothing happened. No replies or updates. This seller appears to be stealing people's money without any intention of fulfilling orders. AVOID THIS SITE!! It tarnishes the reputation of small businesses.

1
Date of experience: May 07, 2025
Stetson Barnes
No delivery after waiting long

I ordered clothing items back in March and paid £107.16, which was deducted from my account. I received a confirmation email stating my order was placed, but after multiple inquiries, I received no response. After waiting about 4.5 months, I contacted my bank, but they couldn't help since I raised the issue outside their 120-day dispute window. I’m really let down, especially since my previous order arrived on time. I've reached out to the relevant authorities.

1
Date of experience: Mar 30, 2025
Kelly
Unresponsive and untrustworthy

After five weeks of trying to reach out via email, phone (with no answer), and social media, I've received no response. They take your money and do not deliver. Avoid this scam. Update: After six weeks, I had to get a refund through my credit card.

1
Date of experience: Feb 20, 2025
Alberta Brown
T-shirts never arrived

I ordered two t-shirts in December that never showed up. I’ve attempted to contact the seller multiple times but have been ignored. The t-shirts have not been refunded, and my comments on social media have been dismissed. The service is absolutely appalling.

1
Date of experience: Feb 19, 2025
Shirley S.
Order never received

I had a good experience ordering before, but something has changed. Items are not being shipped, and emails go unanswered. I’m really disappointed, as I loved this independent brand.

1
Date of experience: Feb 02, 2025

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