Review Time
I signed up for the free pair of socks and of course it automatically started the subscription and I had to pay the fee for the next month. On top of this, I didn’t even get the free socks and it’s been over a month since it was supposed to be delivered and the customer service chat isn’t even working.
Had no problem with the boxers received and they were pretty good quality. The customer service is severely lacking though
You have let a 14 year old child sign up for a free trial and now you are taking their money and threatening them with debt collection after they have contacted their bank to deny your transactions. Ref 47739055 16/02/26. You are also refusing to delete their data due to an outstanding payment of £11.99. Remove their data and stop the threats.
I cancelled my subscription with On That Ass back in January and even emailed their support team requesting confirmation of cancellation. However, it is now March and I am still being billed every month.
When I checked my account again, somehow the socks membership was still marked as active — which makes absolutely no sense after I had already requested cancellation. This feels very misleading and frustrating as a customer.
The subscription system is confusing, cancellation is not handled properly, and customers continue to get charged despite taking the correct steps.
On top of that, I personally found their underwear uncomfortable and not worth the hassle at all.
Honestly, this has been one of the worst subscription experiences I’ve had in the UK. I would not recommend anyone to try this company unless you want difficulty cancelling and unexpected charges.
The boxers are great and all, but i never got an email saying i have passed the cancellation deadline so now I have another pair of boxers on the way 13 quid less in the bank and another 13 quid less at the end of next month because of a dumb 1 month notice thing.
I cancelled my subscription and paid the last month and thought it was all over and done with then it said that my subscription had been opened back up and now another pair of boxers has been added to my subscription and I feel very angry that now I need to pay £22 for boxers I don’t want I’d happily pay the £12 for the size I am but the other pair of boxers isn’t even my size so useless to me.
Bad products and service.
Sizes are terribly wrong. Service is predatory as hell, they enforce this bullshit one month notice period, which mean that if I cancel today I will still have payment request coming in the next 2 months (Yes, this is dumb as hell). Also, if you don't pay they're not just going to drop it, they will keep requesting until they start threatening you to forcedly retrieve the credit.
I canceled the 8th of FEBRUARY, there is no valid reason for you to charge me on the 23rd to send me a product on the 17th of MARCH.
This is ridiculous, frustrating and stupid.
Customer service is just a bunch of bots dressed as human beings.
They don't respect customers' rights, time and money.
Boxers was good at best definitely not worth £12 but was willing to try them out and if liked would continue but didnt find worth so cancelled after my waiting period and now ive recieved a payment to my card luckily I have no money in there for them to take but its a honestly a joke I canceled it on time and they still charge me and I know im not the only one but I want it resolved
Still charging me, a month after I've explicitly told them to cancel all future payments, I've cancelled their membership, but they still keep taking money from my account.
AVOID THIS COMPANY AT ALL COSTS, they will not listen, they don't care about UK law around refunds, they will take money from you regardless.
AVOID.
Also they will add your money to their "shop credit" but you can't even spend it because all of their clothes are £70+
Shit scam, shit service, shit website, avoid at all costs.
It is a scam. Stay away from it.
I was offered a free promotion Boxer. Next thing I know is that I have a Abo membership by them and have to pay 11,99€ monthly. Absolutely different than what is advertised.
Tried to cancel my membership but since it is a subscription they need a 1 month notice period and will deduct money from my account regardless of my membership being canceled. Absolutely ridiculous they can get away with taking money when you don’t want their product. Avoid this company!
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ON THAT ASS is a boxer shorts subscription service for anyone who doesn't want to wear boring boxer shorts anymore. Every month we deliver a brand new pair of boxer shorts with unique design to our members.
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