Review Time
I wanted to cancel my account having already told picfair I wanted to cancel 12 months ago.
12 months later they are still taking money from my account. I have not used the account at all in the last 12 months and thought my subscription had been cancelled.
Even though I explained this it was ignored and the money taken.
Do NOT use and be ultra careful before parting with your money.
This has been a complete waste of funds. The platform is now celebrating top images of the month that are untitled and feature incomplete profiles. I generate more sales through another platform and my own website than I do here. I opted not to renew my subscription over six months ago.
I wish I could rate them lower. I signed up for the free basic plan and was shocked by a $195 auto-renewal charge. I reached out for a refund since I never received an email about the renewal or the charges, and wasn't given any chance to cancel. Stay away from this service. It's a huge scam.
If I could give them 0 stars, I absolutely would. I signed up for the free basic plan and was hit with a $195 auto-renewal. I reached out for a refund since I didn't receive any notification about the renewal or the amounts, and had no chance to cancel. STEER CLEAR of this service. It's a massive rip-off.
The customer experience is poor, and there are no renewal reminders. Like many others have noted, the renewal fee is taken automatically without any warning. An email reminder is standard practice for reputable companies. When I brought this up, they simply stated they weren't doing anything illegal. When I requested a refund, they refused to give a full refund, only offering 50% back as a 'goodwill gesture'. This still punishes loyal customers for not checking dates manually each year. While it may technically align with their policy, it's neither consumer-friendly nor reasonable. My respect for this brand has vanished after just one email exchange.
I just cancelled my subscription moments ago. I've been subscribed since 2023, paying for the Plus plan, which was set to renew on December 26 for £90. I've only had two sales since 2023, while my images sell regularly on other platforms without fees. Initially, this service seemed promising, but it hasn't worked out, so I'm moving on.
Like many, I signed up for the basic free version, thought it was okay, uploaded a few good photos, and then forgot about it. No reminders, no prompts—just BAM, £90 taken from my card. I requested a refund and was offered 50% back because they blamed me. It will be a shock when I dispute the charge, as they failed to notify me for renewal while bombarding me with upgrade emails I ignored. Payment was taken today, and I've terminated my subscription for good because I refuse to use a service that doesn't inform or notify its users. My experience would earn zero stars if possible, but I have to give at least one.
The service is decent, but the interface is clunky and not user-friendly. My main issue is with the automatic subscription renewal. I cancelled the service, yet was charged again. When I disputed the charge, their response was curt and unpleasant, stating they would share logs with my bank. I definitely cancelled, and they can see there was no activity in the weeks leading up to my cancellation. It's only £9 I'm disputing, and if they had acknowledged their mistake (or mine, as cancelling on a phone can be tricky), I would have continued using them. However, given this experience, I wouldn't recommend this service. There are better alternatives that are not only easier to use but also treat customers more kindly.
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