Review Time
Response time was amazing in minutes. It's an agile system.I uploaded the wrong statement hence Maggie from Pie was on email talking to me I think it was a matter of a day for a claim to be processed by the Pie team. Excellent customer service. Thanks.
Response time was amazing in minutes. It's an agile system.I uploaded the wrong statement hence Maggie from Pie was on email talking to me I think it was a matter of a day for a claim to be processed by the Pie team. Excellent customer service. Thanks.
This was my first tax reclaim. Purchased items in Norway and the retailer explained everything very clearly and gave link to pie app. Uploaded everything required and every step was very clear and logical. I did manage to forget an image (2 products on same receipt) and Maggie from Pie reached out within hours to help rectify. All approved immediately and funds on their way. Very impressed with what I believed would be a very drawn our painful process. Thank you for a great experience
There were some technical issues with the application (loading images and such) but this was solved professionally and quickly by a Pie Systems customer service representative. I reached out via the contact us section, had a response within 24 hours and my issue was resolved within 48 hours.
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A fully digitized end-to-end product where merchants can facilitate, and consumers can claim, VAT refunds hassle-free at the touch of a button on their mobile devices.
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