piesystems.io

4.7
4.7 Based on 371 reviews

A fully digitized end-to-end product where merchants can facilitate, and consumers can claim, VAT refunds hassle-free at the touch of a button on their mobile devices....

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Average Rating

4.7

/
5

371 Reviews

5 Star
90%
4 Star
4%
3 Star
0%
2 Star
1%
1 Star
5%

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Review Time

Alex Brooks
10/10

Really easy to use interface, and fast acting customer support. Far less stressful than other tax claim services.

5
Date of experience: Sep 29, 2023
Xavier Morris
10/10

Really easy to use interface, and fast acting customer support. Far less stressful than other tax claim services.

5
Date of experience: Sep 29, 2023
Reginald C.
Won't erase your data in 7 years

Maybe not the app's fault, I have not informed myself properly yet, but when I tried to exercise my right to be forgotten, this is the answer I got (below). For a service that requires so much sensitive information (picture, passport, place of residence, bank details even), this does not make me trust them at all. -- Their message:Hi there,Thank you for reaching out under GDPR's Right to Erasure. As we are a regulated service, we are required to store information for up to seven years in case of possible audits - therefore, we are unable to erase any of our users' information when they are still under government audit potential.We treat data protection seriously. We perform regular vulnerability assessments on all systems against known risks in information security. We also employ industry standard practices when storing and handling data internally. We are committed to the continued hardening of our security.If you wish for your account to be automatically deleted in 7 years, kindly let me know and we will make sure to register your request.Thank you.

1
Date of experience: Sep 19, 2023
Mimo_30504
10/10 support

Super helpful support when I made a mistake. Easy and fast:)

5
Date of experience: Sep 19, 2023
Burt W.
10/10 support

Super helpful support when I made a mistake. Easy and fast:)

5
Date of experience: Sep 19, 2023
Won't erase your data in 7 years

Maybe not the app's fault, I have not informed myself properly yet, but when I tried to exercise my right to be forgotten, this is the answer I got (below). For a service that requires so much sensitive information (picture, passport, place of residence, bank details even), this does not make me trust them at all. -- Their message:Hi there,Thank you for reaching out under GDPR's Right to Erasure. As we are a regulated service, we are required to store information for up to seven years in case of possible audits - therefore, we are unable to erase any of our users' information when they are still under government audit potential.We treat data protection seriously. We perform regular vulnerability assessments on all systems against known risks in information security. We also employ industry standard practices when storing and handling data internally. We are committed to the continued hardening of our security.If you wish for your account to be automatically deleted in 7 years, kindly let me know and we will make sure to register your request.Thank you.

1
Date of experience: Sep 19, 2023
Arlo C.
Customer Service really helped

I had some trouble initially working through the PieVAT software, but one of their Customer Service people, Maggie, gave excellent advice. With that input, the application process was fast and efficient.One disappointing thing I learned was that not all the merchants I used were part of this system. I hope more shops learn how this system simplifies the process for their customers.

5
Date of experience: Sep 18, 2023
Lawrence H.
Customer Service really helped

I had some trouble initially working through the PieVAT software, but one of their Customer Service people, Maggie, gave excellent advice. With that input, the application process was fast and efficient.One disappointing thing I learned was that not all the merchants I used were part of this system. I hope more shops learn how this system simplifies the process for their customers.

5
Date of experience: Sep 18, 2023
Genevieve Brown
Effective exchange

Effective exchangeI really appreciated assistance from Maggie - she was very concrete in her responses and advice and assisted me with uploading documents in no time. Thanks a lot!

5
Date of experience: Sep 11, 2023
Gail H.
Effective exchange

Effective exchangeI really appreciated assistance from Maggie - she was very concrete in her responses and advice and assisted me with uploading documents in no time. Thanks a lot!

5
Date of experience: Sep 11, 2023

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Business Details

  • A fully digitized end-to-end product where merchants can facilitate, and consumers can claim, VAT refunds hassle-free at the touch of a button on their mobile devices.

  • email hello@piesystems.io
  • language https://piesystems.io

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