Name: pinnaclewarranties.co.uk
Telephone: 03300577101
Rating: 3.6

Emma Samuel Guest

Bought a car with the warranty included. Had problems with the driver side door electrics and a cool

Bought a car with the warranty included. Had problems with the driver side door electrics and a coolant leakage within the time of cover. They insisted I get diagnostics done and that I would be fully reimbursed.

Got a (£66) quote for repairs only to be told that the wiring issue on the door (which I had discussed on the phone to them) wasn't covered. The time the garage needs for the repair of the thing that was covered was deemed 'incorrect' and I was allocated a mere £25 for 30 minutes work, on a job that would take an hour and a half. In short I was sold a car with faults and I am now just under £300 out of pocket because this company will only cover repairs to your car in the same way US health companies call having an arm a 'pre-existing condition'. They may be operating with in the law by they are, in spirit, total scammers. If you have a choice to go with them, DON'T.

Date of experience: Jan 29, 2026

Raife Scott Guest

2 months ago

Still waiting for assistance

It’s been almost six weeks, and this company is the worst. I’m still waiting for them to take action. Save your money. Avoid purchasing any products with similar issues; there’s a class action against this kind of problem.

Date of experience: Dec 05, 2025

Dick Price Guest

3 months ago

Just renewed for another year

Just renewed for another year. The customer service team was extremely helpful and made the renewal process very straightforward.

Date of experience: Nov 28, 2025

FT56 Guest

3 months ago

Excellent service from the beginning

Service was excellent from the start. They assisted me in finding a VAT registered garage and made the entire process incredibly easy. My claim was managed within 24 hours, which was impressive. Everyone I interacted with was polite and friendly. I’m very satisfied with the service level and would highly recommend them!

Date of experience: Nov 27, 2025

Darlene P. Guest

3 months ago

Long-term relationship with this company

We have been collaborating with this company as a repairer since the beginning. Their claims are processed quickly once all information is received. Payment typically takes around 24 hours, which is ideal for us. The team is always available to assist.

Date of experience: Nov 22, 2025

Sherry Harris Guest

3 months ago

Incredibly supportive

The representatives in the claims department were fantastic and provided great assistance throughout the entire process! They explained everything to me in detail from beginning to end.

Date of experience: Nov 19, 2025

Adolf Ross Guest

3 months ago

Outstanding warranty provider

Superb customer service all the way through. Friendly, professional, and accommodating—my claim was settled within 24 hours.

Date of experience: Nov 19, 2025

Patrice Guest

3 months ago

Terrible company and useless warranty

Visited a VAT registered garage that estimated the repairs at £760, but they approved only £32. This company is dreadful and full of absurd excuses.

Date of experience: Nov 19, 2025

AB Guest

3 months ago

Fast claims, excellent service

A great company; claims are processed quickly and smoothly with all the necessary information. I experienced excellent service. No complaints at all.

Date of experience: Nov 18, 2025

Emo Wilson Guest

3 months ago

Top-notch service

First-rate service; I claimed on my warranty, and it was resolved very quickly. Once the repairs were finished, I submitted the invoice and claim form, and the amount I paid for the repairs was swiftly refunded to my account. Very happy with the service. Thank you.