fairstone.ca

4.2
4.2 Based on 41 reviews

Fairstone Financial Inc. is a wholly owned subsidiary of Fairstone Bank of Canada. Together, the companies form a leading Canadian consumer lending group, offering credit cards and rewards programs, point-of-sale financing through merchant partners, autom...

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Average Rating

4.2

/
5

41 Reviews

5 Star
61%
4 Star
20%
3 Star
2%
2 Star
2%
1 Star
15%

All Reviews

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Review Time

R Van Beek
I can’t express my sincere thank to Ashwini Acharya. She was so kind and understanding . She went ov

I can’t express my sincere thank to Ashwini Acharya. She was so kind and understanding . She went over and beyond to make our experience positive. I would like to thank her again for being so kind and knowledgeable of my current loan . I definitely will be referring her to anyone I know that’s looking for a loan . Again thank you Ashwini

5
Date of experience: Mar 01, 2026
Sadegh Rohani
Never trust salespeople who promote this company. I signed up for a 6-month no-interest plan, but no

Never trust salespeople who promote this company. I signed up for a 6-month no-interest plan, but not only was I charged multiple times, after the 6 months ended I was suddenly charged $218 in interest because of an $859 remaining balance.

When I contacted customer support, they showed me the contract where, somewhere in a small clause, there is a section that gives them the right to do this. I’m sure what they did is legally backed, but unfortunately the whole system seems designed in a way that ensures you end up being charged.

At the very least, they could require their partner retailers to clearly explain these terms to customers — but they don’t.

I had a terrible experience and I will never apply for a loan with Fairstone again under any circumstances.

1
Date of experience: Feb 27, 2026
Eugenia Ackon
The warm reception was great. Krunal was patient in explaining everything to me and in answering my

The warm reception was great. Krunal was patient in explaining everything to me and in answering my questions. He was always ready for my calls and ready to serve in person. My experience was smooth didn’t waste much time

5
Date of experience: Feb 21, 2026
Chloe Camiré
Scammers. After weeks of trying to find out my buyout on my loan they tried to charge me late fees.

Scammers.

After weeks of trying to find out my buyout on my loan they tried to charge me late fees.

Three weeks of emails with no responses. My banker tried to contact them and also got no response.

Lori did nothing but lie to me and so did her employee Raj.

Don't borrow money here EVER.

1
Date of experience: Jan 30, 2026
Ralph Kelly
Excellent service with professional staff

The service team was highly professional and accommodating. The financial guidance provided was beneficial. I am very satisfied with the service.

5
Date of experience: Jan 13, 2026
Millie Lewis
Helpful support in a challenging situation

They assisted me during a tough time and provided friendly support. Although it is a high-interest loan, it was my only option, and the respectful and professional approach made a big difference.

3
Date of experience: Jan 06, 2026
Wade Foster
A great support during tough times

This service has been a tremendous help, and I hope to win the draw since I won’t be working again after the holiday due to a medical incident. 😂👍🏽🙏❤️

5
Date of experience: Jan 06, 2026
Lindsay
Outstanding customer service

The customer service is exceptional. They have been incredibly helpful in guiding me to the best options without any pressure. I would highly recommend them if you find yourself in financial need.

5
Date of experience: Jan 06, 2026
Diamond Foster
Knowledgeable advisors ready to help with your concerns

I was treated with respect and a genuine willingness to assist me without any judgment about how things escalated. Although today didn’t produce positive outcomes, it provided me with insights on how to navigate my situation. I am grateful.

4
Date of experience: Jan 06, 2026
Macy Coleman
Helpful staff and competitive interest rate

The staff was friendly and offered me a slightly better interest rate compared to other options.

4
Date of experience: Jan 06, 2026

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Business Details

  • Fairstone Financial Inc. is a wholly owned subsidiary of Fairstone Bank of Canada. Together, the companies form a leading Canadian consumer lending group, offering credit cards and rewards programs, point-of-sale financing through merchant partners, automobile financing via dealerships, and unsecured and secured personal loans and mortgages online and at over 240 Fairstone branches coast to coast.

    --

    La Financière Fairstone inc. est une filiale en propriété exclusive de la Banque Fairstone du Canada. Ensemble, les sociétés forment un important groupe canadien de prêts à la consommaton, offrant des cartes de crédit et des programmes de récompenses, du financement aux points de vente par l’intermédiaire de commerçants partenaires, du financement automobile par l’entremise de concessionnaires, ainsi que des prêts personnels et des hypothèques garantis et non garantis, tant en ligne que dans plus de 240 succursales Financière Fairstone partout au pays.See more

  • call 8009952274
  • language https://fairstone.ca

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