Review Time
It's unfortunate that I have to give this a one-star rating. I haven't accessed my account in over a year, and I would have canceled if I had known they would withdraw funds. They took $41.40 from my account without any notification or my consent. I'm seeking a full refund since I've barely used their software for even an hour. This is unacceptable behavior, and I strongly advise others to avoid this company, as they will continue to charge you even after cancellation.
I can't believe how this company was recommended. They charged me £0.90, and then a day later, they took £49.90 without my consent. When I reached out via email, they only offered a 50% refund, which is absurd. I've reported this to the search engine and my bank, who will handle the situation and ensure I get my money back from this fraudulent company.
I give it 5 stars because the photo repair service was truly exceptional, but I encountered the same problems mentioned in some negative reviews. I was charged £0.10 initially, followed by £49.90 for a pro subscription I never agreed to. The email responses initially offered a 50% refund, and the quick replies suggested AI was handling customer service. However, the poor wording raised more concerns. After five emails (all within 24-48 hours), I was promised a refund but was told they would charge another £0.10 to 'test the bank details' before processing it. I had to cancel my bank card and file a scam claim with my bank. Fortunately, within five days of the original purchase and three days after the promised refund, the money was back in my account. The photo repair service was excellent, but the website's subscription terms were not only unclear but also seemingly absent, despite the quick customer service in addressing the issue.
Under no circumstances should you pay 10p for a single edit, which ended up not being as described. I was unexpectedly charged £49.90 the next day, without any prior notice or consent for a subscription. I have reached out to the payment service, and they are processing my refund. This is clearly a scam. Exercise caution!
This website is a scam. Please do not confuse it with another service that has a similar name. To report them, follow these steps:
(They attract users through advertisements) 1. Search for "adstransparency," click the first link, and enter "pixgenie."
2. Choose your region.
3. Click on any ad and select "Report this Ad."
4. Choose "Misleading and Scam."
5. Describe your experience and click "Submit."
I had a similar experience to others - I was charged €49,90 for a subscription fee that I never agreed to. I visited the website and paid €0,50 for the enhancement of a single photo (I was charged twice, but I'll set that aside for now), and then I noticed a card payment of €49,90 the following morning. The site appears legitimate at first glance, but if you look a bit closer, you'll see several concerning signs (there's a brief video on YT discussing this). Most of us just wanted a quick edit of one picture for a nominal fee, so we didn't verify if everything was alright with this service. I submitted a refund request right away; I’m curious to see how it will turn out.
I was enrolled in a £49.90/month plan after only consenting to a £0.10 one-time charge. The service operates under the guise of offering a single image enhancement for £0.10, but in reality, you are subscribing to a £49.90 monthly fee. If you fail to cancel within 24 hours, you are charged immediately. The payment interface is designed with a concealed scrolling feature that obscures the subscription details. Interestingly, if you revisit the site to capture a screenshot, it shows a clear subscription box, suggesting they are aware of this tactic and may track your attempts. To capture the original misleading interface, use a different browser in incognito mode. I managed to secure a refund by threatening to report them to law enforcement and financial authorities. They initially offered a 50% refund, but after insisting on a full refund and reiterating my threats, they eventually complied the next day. I also reported this incident to relevant fraud prevention agencies, as this clearly constitutes a scam.
I experienced a situation where €49.90 was deducted from my account. After multiple emails requesting a refund, they initially proposed a 50% refund. I pressed for a full refund, and they managed to return the entire amount within three days. My advice: if you encounter this issue, stand your ground to reclaim your funds. I reached out through their support email. Best of luck.
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