Review Time
Title: Still withholding my funds despite official bank letter - Ref #10510834
Review:
I have been a customer of Plus500, but they are currently withholding my funds without any valid reason. I provided an official bank letter confirming my closed credit card, yet they keep stalling with "Senior Department" excuses. Their representative Nick (Ref #10510834) refuses to provide a timeframe for resolution. As a New York resident, I am no longer waiting. I am filing official complaints with the NYDFS and the NY Attorney General today. Avoid this platform; they make it easy to deposit but impossible to withdraw your own money.
The service is inconsistent and unprofessional. The verification steps are excessively slow and redundant, with ongoing delays and no clear timelines. The application is sluggish and poorly designed, logging me out during trades, which is unacceptable for a trading platform. Most concerning are the delayed withdrawals without valid reasons. After requesting a withdrawal a week ago, I still have a significant amount withheld with no justification, despite providing proof of payment and receiving bank confirmation that the deposit was cleared. Instead of processing my request, the company shifted blame to external processors and relied on vague internal reviews. For a regulated entity, this level of service is shocking. Customer support is ineffective — offering scripted responses, lacking accountability, and urgency. If you care about your time and funds, avoid this platform.
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