Review Time
I arranged my delivery well in advance and took time off work to be present. However, on the delivery day, my time slot was changed from 2:30–5:30 PM to 3:00–6:00 PM. I waited all day, only to receive an email 30 minutes before the end of the window stating that my delivery was cancelled and rescheduled for Monday. There was no phone call or prior warning.
The customer service was frustrating. The chatbot was of no help, and when I finally spoke to someone, I was informed that the driver 'ran out of time' and that I would receive a call, which never came. When I mentioned cancelling and going with another service, they suddenly offered to waive the cancellation fee due to their mistake.
This experience wasted my entire day and showed a complete disregard for my time. I will not use or recommend this service again.
Great experience! You came when you said you would, on both sides of the move. You graciously changed my delivery date and location on very short notice, which saved me from untold difficulty. Every interaction I had with your employees was pleasant and helpful. I recommend you to others planning a move in the highest possible terms,
My experience with PODS has been a nightmare since the beginning. A PODS representative recommended that I only needed 1 16 ft POD. I questioned him/her because I had a 3 bedroom house with 2 living areas and a patio. Your representative insisted that One 16 inch POD was enough. Of course, when comparing prices, if you don’t quote the correct amount of PODS needed, your price is much lower. It seems like a gimmick to get people to sign. When I compared prices, PODS was the lowest. (However, in the end this move cost me more money than any moving company I interviewed.) I hired movers for one day to load my belongings in 1 POD. Not even 1/2 of the furniture fit in it so I needed to get another POD delivered another day and HIRE movers for the second day! There was still not enough room so I was forced to give away a buffet table, foyer table and shelves that I had bought 3 years ago. On top of everything PODS charged me more for the second POD storage rental. When I questioned it, The representative told me that they were charging me more bc I did not order the PODS the same day which was 100% YOUR representative’s fault. When I was ready to move in, I was told that PODS was charging me November rent for one of the PODS bc of the delivery date. PODS actually charged me rent for BOTH PODS. I called and one of your representatives told me that she was confident they wouldn’t charge me rent and then asked for a review Your people play games. I was told one thing and then charged. It went to be reviewed and basically said I was wrong without addressing every issue I brought to their attention. I thought the worst was over but when it was time to move, and the PODS were delivered to my new home, you could actually see water coming out of the bottom of one of the PODS. My 6 year old granddaughter said “Why is there water coming out of that POD?” Not dripping but a flow of water. My couches which were very expensive, were wrapped and covered but sat in that water throughout the summer into fall. In addition, tables were also damaged. I bought all this furniture new in Raleigh 3 years ago and have the receipts. The damage is tremendous. Your company has shown me that it does not care about its customers. I don’t understand how your company can operate this way and stay in business. I didn’t have the option for zero stars. I don’t feel the company deserves the one I was forced to give them. I was also asked to give a date of this experience and only had the option to pick one date. That is not fair because this all started in June and continued into November.
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PODS provides residential and commercial moving and storage services in the U.S., Canada, and the UK. The PODS network has completed more than seven million moves. Whether it is a long-distance or international relocation, across-town move, or renovation project, PODS provides customers with a personal moving and storage team ready for any situation.
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