Review Time
I've been a paid member multiple times & have cancelled each time. Why? Because this site shows none existing flights. I'll type in my route, date & search. It'll show flight options. I'll pick an airline I have points with then then visit the airline's site & proceed to search for the same exact route & date. Airline then says such flight does not exist. I've even had airline's site give an error message saying they don't even fly such a route. Incase the flight is full I'll even try searching for days ahead for the same route. Same exact issue happens. This site makes up flights that do not actually pull up when visiting the supposed airline's own site.
I've been crazy impressed with the customer service of this group! The first time I tried to use them with their full service option, the girl was super honest and said they wouldn't be able to help much with my tight timeline, and then proactively refunded the money I paid! So she absolutely won my business...so the next time I had more time to plan, I booked them for the full service assistance. Dhruv went ABOVE 7 BEYOND, was insanely responsive & communicative, and made the process super easy. I will 100% continue to support this business and work with the amazing staff they have!
Scam. Plain and simple. They make you pay up front to use their search, then it displays incorrect information. They don't have live chat which shows you how terrible their $120 poorly made site doesn't work. It just scrapes sites and displays them cached. Massive scam.
The simplest test of this service is to compare point.me to rivals. So, it was very disappointing to discover that skyview pro found much better alternative award flights every single time I compared their service to point.me. Point.me seems to be in a special relationship with American Express, Ironically, I found better deals for trips to Europe with roam.me that also made better use of my Amex Platinum points! Of course if you pick an annual plan they rip you off for a prorated refund when you discover that they are not so good. Moreover the suggested selections that they do provide are not easily completed with them, because they are trying to steer you into their $200 concierge service at every turn as well.
I worked with James at Point.me over the course of about a month. On the positive side, he was extremely patient and flexible as I went back and forth trying to decide on a trip. I was definitely indecisive, and he handled that aspect very well.However, the overall process left much to be desired — and for $260, I expected more professionalism and structure. I had to fill out the same intake form three different times due to apparent system issues. As someone with 25+ years in tech, I can confidently say this wasn’t user error. It raised serious questions about where my information was going and why it wasn’t properly received or stored.Communication was inconsistent. While James called me at the beginning, later interactions required third-party authentication codes via text, which often failed. It would have been far easier and more secure to continue with a phone call.Security was my biggest concern. Sensitive information, including my wife's birthdate and passport details, was requested via unsecured email. I was also instructed to change my British Airways password to give them temporary access — again, with no post-process guidance on restoring account control or removing James as an authorized user. These steps are obvious to someone with a tech background, but would be risky for a less-informed customer. The lack of secure data handling is, frankly, unacceptable.After the final booking, there was no confirmation from James. I only knew the ticket was booked because I got a British Airways email. I had to follow up to ensure things were moving forward — again, not something you should have to do after paying for a premium service.To add to the frustration, the survey they sent for feedback expired before our booked trip even took place, preventing me from giving formal input.In short: James was helpful in some respects, but the Point.me system is disorganized, insecure, and overly reliant on user effort. I can’t recommend the service in its current form.
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