Review Time
had an issue where my bet was way more than i placed, they fixed it quickly, 10 out of 10 for customer srvice! That was the before after I had to continue playing on their site, when I was winning on a table they pulled my bets, poker stars is rigged, don't place any money on pokerstars or any of their affiliates they cheat you at every turn, they are theives
I had a very positive experience with PokerStars support. Leonor took the time to clearly explain how the bonus and compensation system works, which I really appreciated. The responses were detailed, polite, and transparent. It’s always a good feeling when support communicates clearly and professionally. Overall, a smooth and reassuring experience.
This room it's my 1t experience in poker. Now I'm a professional player who play more then 50k$ rake in month. But not all in this room. Great fast support. Good deposit/withdraw opportunity.
Registered for over 10 years. Logged on by mistake with vpn abroad. Suspended immediately and emailed to explain. All of a sudden want all these ID documents etc etc. you click a button by mistake and that's what happens. I closed the account immediately. Avoid.
A win from a slot bonus didn't get credited to my account. Sent support a screenshot and they credited my account in under 24 hours. A trust-testing experience that increased trust! Thanks to the support team.
This used to be an amazing place to play but now is nothing but a money maker for them! The rtp is the worst ive seen the cha support do very little to help with what you ask they treat you with disrespect and the selection of slots is horrible the poker is even worse do not play here there is tons of better places to have fun this is not one of them! If you want to loose money have a horrible experience this is your place to play!
PokerStars UK closed my account without any clear reason right after I won and refused to return my winnings. A friend had the same experience — his account was closed and his winnings withheld due to an unknown “duplicate account.” Customer support is unhelpful, unresponsive, and offers no transparency. I cannot recommend PokerStars UK for real money play.
Been locked out of my account for the third time now after sending my documents the last two times don't know how many more time I have to send in the same document as I did the last two times also proof that I'm a real person. Now I'm getting tired of having to prove all this again. After I get my money from PokerStars I'm deleting my account
EDIT: THEY DIDNT RESPOND WITH ANYTHING!!! The post they replied with to me is a lie they didn’t look into anything and simply Ignored me once again by telling me “we don’t allow that”. Save your money and get rid of your Flutter Entertainment stock. There are plenty of better alternatives out there now. Just despicable…
Just atrocious customer service. After telling them I got cheated out of 200k from an AI bot farm they called me a liar and then When I sent them undeniable VIDEO proof that people are using AI bot Farms on PokerStars, They simply replied with “we don’t allow that” and still didnt return the 200,000 of PRETEND money. This was after years of buying chip packages every now and then too. They thought I was trying to scam them for $.40 worth of chips after I’ve spent at least FIVE HUNDRED TIMES (500x) more than that on chip packages. Also, it’s kind of strange that all of the lower tier customer service representatives have exotic names yet the higher up ones always have westernized names… It’s just rude to put people of Indian descent at the bottom (this is after talking to at least 20 different tier one support agents and 6 tier 2 agents). So after almost a month of trying to get in contact with someone who would listen they simply Fell back on the old “We need to know the exact time, date, location, hand, tournament number and username.” DO THESE PEOPLE EVEN PLAY THEIR OWN SITE!? In what universe would someone ever remember all of that stuff playing thousands of hands in the meantime….just embarrassing. Folks, there’s a reason their pro team left and they have nobody and celebrity status playing anymore. I used to think online poker was dying. Turns out it was just bottlenecked by PokerStars.
I really enjoy playing here. It just seems that your dealing computer likes to give multiple high pocket pairs? I just be careful if I don’t flop a set! Basically don’t play after the flop if you didn’t trip up!!! Customer service is excellent!!☮️🙏🏻🍀
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