Review Time
I will advise anyone who's willing to purchase polk audio soundbar & bass speaker don't!!! I purchase one not a year ago and after awhile the speaker and bar don't connect when contact customer service you get all type of stories and @ the end you will be a loser i give 2 stars only because the time it play for that period...
I will advise anyone who's willing to purchase polk audio soundbar & bass speaker don't!!! I purchase one not a year ago and after awhile the speaker and bar don't connect when contact customer service you get all type of stories and @ the end you will be a loser i give 2 stars only because the time it play for that period...
I have been purchasing Polk Audio products for the past 20 years, and I currently own three sets of their speakers — two incredible bookshelf systems and one set of floor-standing speakers. Overall, they have performed remarkably well over the years.The only issue I ever had was with the floor-standing model. I’m fairly sure I pushed the volume too high, which caused distortion and eventually blew the woofer and tweeter. I contacted Polk’s tech support, and I was impressed by how quickly and professionally they responded.They helped me order a brand-new replacement woofer at a very fair and reasonable price. The tweeter was unfortunately out of stock, but they replaced it with a comparable match at no charge, which was an unexpected and greatly appreciated gesture.My speakers are over 12 years old, and after replacing the woofer and tweeter, they sound as good as new. I’m confident I’ll get another 12 years of great performance out of them.Polk Audio offers excellent quality speakers at a reasonable price, and their customer support has made me an even more loyal customer. I’m extremely happy and wanted to share my experience.
DO NOT BUY POLK AUDIO PRODUCTS!! Purchased a soundbar with subwoofer about 5 years ago. Had multiple issues with the remote control (under warranty) and now the sub is not working. They no offer service or parts but want me to buy another product from them? Polk was supposed to be a good company but their products are cheap.
As a AV professional I occasionally need to deal with dealer support or customer service for issues related to product failures. Recently, I had a Polk XT35 center channel speaker failure out of the box. The keyhole slots for wall mounting failed. Granted the speaker is quite heavy, but the keyhole slots are supposed to be designed to hold the weight. They didn’t. I took photos and filed a claim with dealer support. They told me they would review and turn the claim around in 48 hours. Two days later I called and they told me 24 hours. Two days later I was told it was being processed. Two days later, still being processed. I asked for a supervisor and was told they were on with another dealer and would call me right back. They didn’t. All the while I’m talking to India. Damaged speaker still sitting in the box in my office and my client still doesn’t have a center channel speaker. That is the last Polk product I will ever buy or sell.
I was recently having issues with my subwoofer purchased 7 years ago. The warranty obviously has already expired. I reached out to their customer service and they walked me through various diagnoses via a number of emails. When nothing worked, they sent me a brand new amp board with delivery to Canada absolutely free. They were not obligated to do that but they did. I installed the new board and now my basement is rumbling again with the Top Gun Maverick video. Thank you so much!
Not a review on speakers but on customer service. UK based, contacted Polk numerous times on availability of speakers and where to buy. Absolutely USELESS. No help whatsoever nor do they want to help further than a standard “refer to our website” which is. It helpful as I came from the website for assistance. Next time I change speakers I won’t be using Polk. Absolute pony service
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Polk Audio is a manufacturer of audio products best known for their home and automobile speakers.
