Review Time
This service is entirely ineffective. I left my item at the airport and paid for their help, but they offered no assistance. I ended up doing most of the work myself, including contacting the airport. Once I found my item, they refused to return it, claiming they only ship from a specific location. They make misleading claims. It’s best to avoid them for your peace of mind.
The service is ineffective. I recommend avoiding them. I left my item at the airport and after paying for assistance, they did nothing to help. I ended up doing most of the work, including reaching out to the airport directly. When I finally found the item, they refused to send it back, stating they only ship from a specific location. They make false promises. It's best to steer clear for your own peace of mind.
I paid for their service and reported my missing item immediately after my flight. Nothing happened, and after several days, I received a message stating the item wasn’t found. When I contacted the airport directly, they already had my item and were managing it. I ended up arranging the shipping myself. Overall, I’m dissatisfied with the service as they didn’t assist in locating my item or progressing the situation, despite charging me.
I misplaced my item on a flight and while I realized it quickly, the retrieval process has been frustrating. I was hopeful when I discovered the service, thinking they would have better channels to help. Unfortunately, I found myself chasing them for updates, and after ten days, there was no follow-up. When I called again, it was clear they hadn’t noted our previous exchanges. It was a painful experience. After my second call, they sent me an update with a request to fill out another form on a different site. I inquired about this new service but received no response. The only reason I gave 2 stars instead of 1 is that they do answer the phone. Otherwise, I’m unsure if they actually do anything beyond contacting a lost and found service.
The item was delivered with a broken screen, poorly packed in a low-quality layer of bubble wrap within a standard envelope. I had taken insurance, but after months of attempting to resolve a reimbursement, they approved a small settlement, and now, six months later, I still haven’t received payment. The customer service is unacceptable.
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