Review Time
Choices are so limited that I had to buy flavors I don't like to get the one I do like, so I have a trash can full of waste. I also bought a box of 40 mini cones that are micro mini and consist mostly air. It was my own fault, I placed the order, but what a total rip-off. This company has gone downhill. Since when is popcorn only for the upper-class? Yes it's good, but it's way too expensive.
I agree with another reviewer about customer service. In the package it said the company would do whatever to address a bad experience. Turned out that no one even bothered to contact me after I emailed them twice (11/10/23 and 11/19/23). My email to the customer support:"I received a box of Kettle Cone Mini popcorn packages from my friend. Unfortunately, after opening a few of these packages, the popcorn was soft and not fresh. I am very disappointed because I had really good Popcornopolis before.Your message said that you would make it right. I have attached the packing Slip with the order information on it. I appreciate if you can replace the popcorn for me.40 Kettle Cone Mini 0.90z EA (SKU 947318)Order #WC-0001267XXXOrder Date: Oct 26, 2023"
I've had similar negative experience as others. Placed an order on Feb 6th, card was changed right away, label was printed but product not delivered. Almost 2 weeks of phone calls, online customer care forms submitted, and not one call or email in return. Will never buy from these folks again. Will be using the Popcorn Store from now on.
For many years our school has used Popcornopolis to fundraise without problems. This year we again used them as a fundraiser even though we had to order 1/2 or 1 case of product instead of individual cones. After our order was placed and they had received the check they let us know that they were not going to be able to supply their cheese popcorn, that it would be available sometime in January. I emailed them and asked that they send what was available and then send the rest when it became available. I have not heard back from them. I have tried to call on numerous occasions without success. I did finally talk to a girl who could not find my order, was unable to tell me why it had not be filled. I am awaiting a call back.
I have bought from popcornopolis for many years and have always had excellent service, but since they sold out a year ago I can say this company has become garbage. I Placed a good sized Christmas order 12/9, shipping is supposed to be next business day. After 8 days I tried calling, phone keeps hanging up on me. Sent an email communication, no answer. Over the next 2 days I sent two more email requests and called only to get someone in “customer service” who sounded like she was talking on her cell phone in her car with the radio on. She only said she will look into it and call me back. Guess what, no call back. Shipping cut off for Christmas is the 20th which is now that day. I try calling AGAIN only to get disconnected multiple times when I press 4 for customer service. Suddenly I get an email 12/21 that my order has been cancelled because all my items are out of stock??? I will never buy from them again. I was a loyal customer for a very long time but I’ll be sure to tell everyone how horrible and non existent their customer service is and how sad it is that a great company has been tossed down the drain by the new owners.
Claim your business profile now and gain access to all features and respond to customer reviews.
Popcornopolis is your place for the best gourmet popcorn. We offer a large variety of flavored popcorn and popcorn gift baskets for every occasion.
candywarehouse.com
caviarlover.com
www.munchery.com
sentiaspirits.com
westcoastpretzels.com
budpop.com
munchmakers.com
winniesbakedgoods.com
sea-essence.com
thecornerstoreau.com