Review Time
Awful! I only switched to Powershop because my usual provider (Flick) needed a smart meter and my new property didn’t have one. The whole experience has been underwhelming. The “gamified” billing system involves buying tiny powerpacks to save a couple of measly percentages is just irritating. I don’t want to micromanage my power usage; I just want a fair, consistent price per unit.Customer service doesn’t help the situation. You’re forced through a clunky chatbot and a maze of FAQs before you can reach an actual person. The advisors themselves are very helpful once you get to them, but it often takes too long. When I had to arrange a meter relocation, their seven-day email response time made something simple unnecessarily drawn out.Overall, the system feels more like work than a service. I’m looking forward to switching back to a provider that just keeps things straightforward.
Don't go with powershop, been waiting a month for them to pay me what was left in my account, multiple chats emails and still I dont even know if I'm getting refunded, the staff don't help. The only way to really talk to them is chat and a complaint form. Useless. It was good, Consumer best power company apparently. Put the price up too much, buying the bundles is dumb, the customer service is really bad. Keep an eye on the powerswitch thing. These company's don't care for their customers anymore as soon as you see one cheaper do yourself a favor and change. Companies won't even compete to keep you as a customer anymore so I wouldn't bother asking just leave
Emails not answered, wait for ever on the phone to talk to someone who won't help, can't help.Most expensive power in NZ.I am in my home once every 3 months for ten days, nothing is running when we are not there, and my power doubled in price when I joined.DO NOT EVEN CONSIDER THIS COMPANY AS A VIABLE OPTION.
We got a 2nd property. Our current power company is closing up and not taking on any new property sign ups. So I went to these guys and transferred both properties over. They said everything was fine over the phone. Next, the power at the 2nd property was shut off which sent me into panic mode as it's the office space. I found a hidden email in my junk folder from them saying that they declined my application due to a bad credit check! Which was impossible! I tried to contact them and all they said was contact the credit team. No way am I begging to be their customer. Went to Genesis energy who said my credit was perfect! They got my power back on the same day.
If you want to make power buying painful move to Powershop! It’s punishing going into the app to buy power, it’s also just dumb waste of time!The customer support is also horrible! I would highly recommend not using these guys- you save little to nothing for a whole lot more pain!
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