Review Time
Needed to get a simple answer to an account question. Chat said I was 81st in the queue, as if we have time to hang about all that time?! So then tried emailing. Automated reply stated allow 10 working days for a response. Turned out to be 20 working days! Then got told they couldn't see the issue I had described. So a total fail in Customer Services. Powershop used to be brilliant in this area but not now.
Be careful with this company and you might get some shoc . I ended up paying avarage $3 per kwh unit( this is absolutely true). I am a law user and they made me to pay lumpsump monthly charge in stead of per unit charge. So i now changed after just two months of being with them .
I advise anyone to talk to them about the problem what is happening with your own personal problem. I did i have never been so wonderfully supported. I am on a support plan with them a programme and i am on my way to meet up with a community support team to check the power efficiency and problems of my home with a plan to work on some smart ways that i can make my power work with me as a team member. Im thankful for powershop they really will care about you if you give them a chance i dont have a good customer history but have found explaining the details of what financial issue i am in helped me get support. I was also rewarded a $50 gift for working well with Powershop which is ace for me. Thank you Susan Thank PWS.
Powershop has these special "Power Packs" that they say are discounted from normal power prices, which are the ones you would normally use to purchase power.The problem is that, while they claim that they E-Mail you to warn you that your "power balance" is low, and that you need to purchase power packs - you NEVER get the opportunity, because they sneakily "Auto purchase" standard Power Packs, then charge you for them.Completely pointless "service", utter liars - since I do NOT get warning E-Mails (Yeah and they can forget saying the usual cope of 'Check your Spam Folder' - I know how E-Mail works), and scammers.You can't "unpurchase" auto purchased power packs and replace them with the discounted ones either - even if you haven't paid for them yet.Customer service is non existent - Their staff have always been condescending and rude.Currently looking for a new supplier.
Extremely poor customer service - among the worst I have ever experienced. Power costs are very high - don't believe the hype. They'll charge you even when you have left the property and after they have closed your account. They won't reply to emails at all. Then in their chat bot service, when you get to speak to a person, they lack clarity and empathy, and use a very passive aggressive and/or accusatory tone. I would never recommend or use Powershop ever again. Do yourself a favour and find better!!!UPDATE: Since posting this review, the customer services team have closed my account, resolved the issue and given me a small refund. I still found the experience poor, however, and had I not spent the time to chase Powershop, the situation may have continued.
difficult to deal with and super high bills. Im consistently making high payments (80 pw)!but its not enough, i’d need to pay more than my food budget every week, (150pw!!) instead of letting me continuously pay the same amount over the warm months when i dont rely on a heatpump to keep my kids warm.
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