Review Time
Visited Powertoolsgb recently and the customer service was terrible.
The showroom itself is nice and they have a good Milwaukee display, but the staff completely let it down. I was browsing before buying (which most people do when spending decent money on tools) and the salesperson was pushy and making snide comments about how long I was looking around. At one point he said “I’d hate to go clothes shopping with you,” which was completely unnecessary and unprofessional. He also started making random political comments about the country which had nothing to do with anything.
This isn’t even the first time I’ve had a bad experience here either. On a previous visit I asked if they price match as I’d found a Milwaukee Packout box about £25 cheaper elsewhere — roughly £150 in store vs £125 delivered next day from Powertoolmate. The response I got then was rude and dismissive.
Two separate visits, two different staff members, same poor attitude. It’s a shame because the showroom is good, but the customer service is enough to make sure I won’t be coming back. After the attitude I received, I’d genuinely rather wait a week for something to arrive from somewhere else than spend my money here.
Worst customer service I have ever receivedI visited with my boyfriend just 5 minutes after opening. We were the only customers in the store. From the second we walked in, the staff member was rude and completely uninterested in helping us even though we were there to buy more Milwaukee bits.At the till, as we were about to make payment, my partner asked “do you do a cash price?” The staff member immediately said no (fair enough – not everywhere dose ) and then the staff member went on to say “not paying VAT is why the country is in the state it’s in.” It was brief but made us both instantly uncomfortable – we just wanted to leave.I don’t think personal political views should be voiced while trying to upsell products. The showroom is lovely, but this was the worst customer service I have ever received. Such a shame the staff are so rude.
Visited Powertoolsgb recently and the customer service was terrible.The showroom itself is nice and they have a good Milwaukee display, but the staff completely let it down. I was browsing before buying (which most people do when spending decent money on tools) and the salesperson was pushy and making snide comments about how long I was looking around. At one point he said “I’d hate to go clothes shopping with you,” which was completely unnecessary and unprofessional. He also started making random political comments about the country which had nothing to do with anything.This isn’t even the first time I’ve had a bad experience here either. On a previous visit I asked if they price match as I’d found a Milwaukee Packout box about £25 cheaper elsewhere — roughly £150 in store vs £125 delivered next day from Powertoolmate. The response I got then was rude and dismissive.Two separate visits, two different staff members, same poor attitude. It’s a shame because the showroom is good, but the customer service is enough to make sure I won’t be coming back. After the attitude I received, I’d genuinely rather wait a week for something to arrive from somewhere else than spend my money here.
Good morning. I just wanted to thank you for the excellent service provided by yourselves.I ordered in a chuck key for my Milwaukee HoleHawg and I had such trouble trying to find a replacement for the one I had lost. I ordered from your website, the item arrived so quickly and was the correct one.I will definitely use you again and recommend you to my colleagues on site.Many thanks
Excellent service from Powertoolsgb. Friendly updates the best price around on the cordless 60cm Milwaukee hedge trimmer. Also brilliant service on the delivery which came the same day as another item ordered elsewhere two days earlier! Wasn't sure about DX courier as I hadn't heard of them. But parcel arrived well before allotted time slot and in perfect condition. Five star service all round.
I'm normally a calm patient person,but when I come across greedy people who hide their greed in small print,I get really angry. These are the ONLY times I'll write reviews hoping that others won't make the same mistake. DONT SUPPORT this company. Read the fine print before you order for your own good.
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Stocking a comprehensive range of professional tools and accessories, we have grown from humble beginnings to a leading distributor in the UK. Established in 1979, we have been at the forefront of delivering the latest innovations to the construction trade. With a no nonsense approach we are one of the few stockiest of major manufacturers to offer an online shopping & showroom experience. By prior arrangement a number of our tools can be demonstrated in our dedicated demonstration area.
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