Review Time
What a joke! We are a big Milwaukee buyer, usually from SGS! Needed to buy a 60cm hedge trimmer as a present, my father in law had seen mine 😂Item arrived new but in a box that had been opened and stripped of other items and then duck tapped back up? Really? Emailed the seller to be told it’s only a box, and the tool is inside, I would need to return at my own cost. Not ideal as a gift …. Do yourself a favour, don’t buy from here and don’t bother emailing otherwise you will get a sarcastic response. Been reported to Milwaukee.
Bought a Milwaukee M!* FOB Brush Cutter. It arrived promptly. Bit concerned that the box had been opened but everything appeared to be there. Upon closer inspection of the box I saw that Powertools GB had stripped out the two M18 8Amp High output batteries and charger unit and then sold it bear. A little naughty.The tool certainly worked well as I used an 2 x 5amp batteries first which appeared OK. Then I used a new 3amp high output battery which ran out within ten mins (all used on low setting) When this battery ran out I could not get it off the unit for maybe ten mins. When I got it off I saw the battery had melted. I inspected the five amp batteries and saw one of those had started to melt.I phoned Power Tools GB (twice as they were too busy) the guy there said it was my fault for not using all 8 amp High output batteries. Will only refund my money if I pay for shipping back to him and will not do anything about my melted batteries.Then he said as it is a professional tool normal trading Standards policies do not apply. Also said it is normal practice for retailers to strip out batteries to sell on and then sell the bare unit which is what I paid for so what am I complaining about. He suggested waiting seven days and then take it up with Milwaukee who would pick it up free of charge and inspect it and replace it if was found to be faulted.
We have been buying tools from Powertools GB for years and in that time I have always found Nick and his team to be unfailingly efficient, polite and accommodating - providing a service second to none.On one occasion, a tool we needed urgently was held up by the courier and a replacement was hand delivered to us, so we would receive it in time.We would never go elsewhere.
Ordered a power tool with the incorrect one delivered, attempted to return for the correct tool but was told would be a charge of £30 for shipping and admin fees (despite us paying return shipping costs). Would not accept a return unless I prepaid for the correct tool before returning.Awful customer service, argumentative and would advise to buy your goods ANYWHERE ELSE.
ordered a circular saw on saturday, on tuesday emailed to ask for an update as i had still not recieved, Nick was prompt and replied, telling me it would be delivered the next day, a delivery was made, a spanner (which I hadn't ordered )but no saw, rang them and the guy I spoke to was rude and said mistakes happen, they said they would deliver that night and pick up the spanner, I emailed Nick and asked if it was easier to refund, he agreed, told me to keep the spanner and an email saying refund done, (this time not in a nice way) this was my first experience with this company and would not use again, staff attitude is very important, very rude.
Missed a parcel because I was in a road accident. Asked if I could re order it or they resend. Only option they gave me, deduct £25 off a £75 item and refunded me the £50. So lost out on 33% of my money. Happened to another parcel last week from another company and they understood my circumstances and resent the item free for me.First and last time I'd use these
Very rude and condescending member of staff who needs retraining. But looks like he might be the owner or manager because I'm now banned from the store for raising my complaint. They where happy to take £730 from me the week previous but after that just rude.
I was extremely impressed with the customer service from Nick, including the extremely fast and helpful responses to my (many) emails. This was genuinely some of the best support I've had from a business in a long time - thank you. I would definitely recommend and will be a repeat customer for my power tool needs going forward.
A big Thank you to Powertoolsgb for a top notch service.Tools ordered at the weekend delivered by Tuesday an hour slot was sent for the delivery from DPD.Tools where delivered on time.Would not hesitate to recommend the service.Julian Edwards South Downs Air Conditioning
Brilliant service from Nick. Was very impressed with his quick response to my email. Put my mind at ease right away. Ordered a Milwaukee M18 fuel circular saw on Friday and arrived on the saturday. Very very impressed will be using this website for now on when it comes to buying my tools
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Stocking a comprehensive range of professional tools and accessories, we have grown from humble beginnings to a leading distributor in the UK. Established in 1979, we have been at the forefront of delivering the latest innovations to the construction trade. With a no nonsense approach we are one of the few stockiest of major manufacturers to offer an online shopping & showroom experience. By prior arrangement a number of our tools can be demonstrated in our dedicated demonstration area.
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