Review Time
Hi, I placed an order on 8/2/2023 and payed the extra for the 2nd day air shipping ($30.74). My packet got sent somewhere else and instead I got it 7 days later from when I was supposed to get it and all I got refunded was $5.02.Was very disappointed with this service. And other times even when I buy the hard copy of the book, I've got the option of downloading it electronically as well but not this time.Thank you, Patricia Correa (order number # 29218845
It was very hard to solve the issue. They said lie to me that the instructor is Mahmoud and I registered my class for this instructor. Once I sent my screenshot as proof then they accepted. Now, instead of my depth part of my class they transferred my both classes (breath and depth) to another date. So, I have no access to my breath part of the class as it was scheduled at the beginning to track my learning. Their live chat says that they are available until 7:00pm. But, as soon as they collect my information at 5:00 pm the system says no one is available at this time and the chat ends. PPI need more updates on their system, communications and instructors. It’s really hard to understand the heavy accent of the instructor.
While the website is (usually) easy to use, the content often has typos and doesn't feel like it was proofread, especially in quizzes. Used this to study for an exam and it is largely supplemental and not any more beneficial. In fact, taking the license exam's practice exam are more helpful both in style and the feedback/explanations for why answers are correct. Use the money you would for these courses for the reference materials instead.Update: As most of these reviews have after posting, someone from PPI gives a generic response, then they email you and ask for more info, and you provide it and then they just don't give any response from there. Looks like a common theme in the other reviews; buyer beware.
I have emailed multiple times but get NO response. I am studying for PDD (ARE 5.0) and one of the videos (electrical) is incorrect, it uses an incorrect formula ( I checked this out) and some of the Qbank questions require multiple answers but only allow one answer to be input! It would be nice to get an answers to my E-mails.
Testing facility was terrible, super loud and not able to concentrate, they had people walking on the adjacent corridor and a classroom full of people I could hear from my station, terrible! I am usually able to finish practice tests in 1.5hrs roughly it took me 3 hrs and was not able to finish, people at the facility didn’t do anything about the noise either when I brought it up, terrible experience
I had Art Chianello as my instructor. He was absolutely fantastic answering my questions. The online course is definitely worth it. I passed my exam. This was my 4th try but my first time taking a live course. Many resources and instructor always available.
Customer service is like talking to a wall.Why do I need to call you guys to confirm, when I have responded and clearly stated I am not in the US time zone, so I would prefer for things to be resolved through email communication.
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