Review Time
I am extremely impressed with Preen & Clean after my first "Hot Wash" clean. I switched to them because my previous company was highly unreliable and missed my first appointment without notification.
Preen & Clean, in contrast, has been flawless.
The 24-hour text notification system is brilliant and ensures I can easily prepare access.
The team arrived as scheduled.
The windows, frames, and sills were cleaned perfectly, even for a first wash, leaving no streaks.
The entire process—invoice sent after the job was completed, clear BACS details, and flexible payment options—was professional and transparent.
It is a huge relief to find a company that is so professional and reliable. Highly recommended!
They do a decent job cleaning the windows most of the time, but occasionally there is still dirt left behind. They also come more frequently than requested. Additionally, their responses to messages are lacking despite their automated reply encouraging inquiries. Unfortunately, I will be seeking another service due to these issues.
What a disaster. I signed up in May 2025 and received monthly texts about window cleaning, but I canceled the service in November 2025 because no one ever showed up, which became frustrating. I hired a local company instead. In December 2025, I got a message stating my cleaning had been completed despite canceling. I spoke with a representative who assured me it would be resolved and that my subscription was canceled. However, I received my first clean on the day I canceled, followed by an invoice! I called again and was told to disregard the invoice and that I had been removed from their system. Yet, three days later, I received another text stating my cleaning was completed and asking for a review. Here’s my review!
I am thoroughly impressed with the service after my first clean. I switched due to unreliability from my previous provider, who missed my initial appointment without notice. This service has been impeccable. The 24-hour text notification system is excellent and allows me to prepare access easily. The team arrived right on time. The windows, frames, and sills were cleaned flawlessly without streaks. The entire process—invoice sent post-job, clear payment details, and flexible payment options—was professional and transparent. It's a great relief to find such a reliable company. Highly recommended!
I was very satisfied with the work done. It had been a while since I last had a window cleaner, so they had a lot to tackle. The cleaner was able to reach the attic windows, which had been a challenge before. He was very polite. I don't remember the exact day, but it was a success, and I look forward to using the service again.
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