Review Time
Had to wait in a fume filled, hot garage for 1 1/2 hours while empty vans were going back to the pier. The drivers were both friendly and efficient, which is why we give four stars. Have used this parking service before and never had this problem.
Arrived at 10:30 and got on the 4th shuttle and arrived at the port by 2 pm- 3.5 hours is unacceptable. Most people needed to take a cab or they would miss the ship. Staff started yelling at customers that it’s the fault of passengers waiting to depart so for us to be better then the previous cruisers. Pick up and dropped us on 7th floor when we were forced to park on 4 th floor. WILL NEVER USE YOU EVER AGAIN- the worst experience EVER!!!
Arrived at 10:30 and got on the 4th shuttle and arrived at the port by 2 pm- 3.5 hours is unacceptable. Most people needed to take a cab or they would miss the ship. Staff started yelling at customers that it’s the fault of passengers waiting to depart so for us to be better then the previous cruisers. Pick up and dropped us on 7th floor when we were forced to park on 4 th floor. WILL NEVER USE YOU EVER AGAIN- the worst experience EVER!!!
The number one thing is that the price is good.The problems:1- very hard to find because we were not told the name of the parking lot & we were looking for Premier parking. 2-When we drove up to the correct floor of the parking lot the young man was extremely, extremely nasty & told the person driving that he would not let him pass until he apologized-we weren't sure for what & because time was of the essence he apologized (still not knowing for what). If this was not prepaid & we had time restictions we would have left. Nutty people should have have that authority-it was crazy!!!!
My family and I have used Premier Parking several times all without an issues at all. Over the Thanksgiving holiday we cruised out of Miami. Usually I drop my family off at the port to get them checked in and I drop off the car at the parking garage so there is only me and my backpack to get back to the port only one bag and myself to get on and off the van and on our return home I leave my family on the curb get back on the van and get the car, return to pick up my family. We have a large family there were 7 of us 2 disabled grandparents 3 children my youngest is 5 myself and my wife it’s a lot to attempt to get on their transport van and I find it easier for all involved to use this method. On drop off the guys were helpful and everything worked very well, just me and my one bag got to the port just fine. After the vacation we returned to the pickup spot I left my family and waited for the van with the all-important blue paper, the first van was full which it normally is no big deal they run several shuttles regularly. The next van pull up and there is a bum rush to the back of the van with luggage flying, we all want to get home I understand, this is why I travel the way I do, I get in the front seat just me and my one bag like I have 8 times before. The driver did not get my name in the furry of hot and tired passengers that were trying to get on the van. There were two people on the bus the he did not have names for on his list. Myself and one other guy. We gave our names, the driver turns to me and accuses me of skipping the line. I told him I was there since the first van arrived and there was only one of me with my backpack. He called me a liar, and again accused me of skipping the line. I have never been treated like this before, he was very rude. I told him he was mistaken that I was there and just wanted a ride to retrieve my car so I could go home. He then told me to get out of his van NOW! I said EXCUSE me!? He told me to get out. At this point I was more than furious, tired, and, worried about my family all of who were waiting on me to pick them up. I got out of the van and took a cab to the parking garage 35.00 for the ride. I wanted to speak to a supervisor but there was no one there I go my own car and returned to the port and made it home. I feel like the way the return driver treated me is unacceptable and should have never happened. I will not be recommending this service again.I am updating this review to advise everyone that Chris from Premier called and offer his apologies and a full refund. While what happened is not the norm with this company the drivers actions are not excusable, it does go a long way to mending his actions. I will change my rating from 1 star 3 stars do to the attempt to make this issue right with the customer.
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Miami's oldest and very stable cruise parking company. Garage covered parking. Very close to Port Miami.
Reserve online a get your guaranteed space. Rates are very reasonable when compare to parking at the Port.
Guaranteed savings of more than 50%, rates start at $ 6.95 per day depending on season.
Courtesy round-trip shuttle included. Book your space now !!!See more
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