Review Time
We were at the stop before 9.00 O'clock and it is 10.36 and we are still in line. The drivers were very rude, they let people get on the bus first that skipped the line. Even though the group of people in line explained to the driver that the group of people skipped. When I first walked up to check in the staff told me there was a line. Which I went to the back of the line, but you let this group of people skip the line who just walked up 5 mins.before the buscame at 10.15
We were at the stop before 9.00 O'clock and it is 10.36 and we are still in line. The drivers were very rude, they let people get on the bus first that skipped the line. Even though the group of people in line explained to the driver that the group of people skipped. When I first walked up to check in the staff told me there was a line. Which I went to the back of the line, but you let this group of people skip the line who just walked up 5 mins.before the buscame at 10.15
We drove round and round Miami until we saw the miniscule sign saying Premier parking, We drove all the way up to the seventh floor as advised and waited for someone to appear. Fully 25 minutes later a dilapidated van appeared, He could not book us in so phoned his boss.The most officious man I had met in a long time demanded we pay cash, When i pointed out his web site offered we could pay by card or cash he said the internet did not work in he garag so it wash cash only. We got taken to the cruise port in the beat up old van.After the cruise you have to stand at the first palm tree and wve a blue pice of paper and a van may stop and pick you up. After standing waving the blue paper for 20 minutes a van did stop and take us to our car,What a pathetic pantamime,
they are clearly taking advantage of customers with this outrageous and unjustified parking charge. Whole Foods parking is meant for customers actively shopping or dining there — which is exactly what I was doing.I’ve never been charged for using customer parking at Whole Foods, and I find this charge completely predatory. What you’re doing is unacceptable and feels like a scam targeting honest people.Enjoy the $50 you just squeezed out of me — clearly you need it more than I do.
they are clearly taking advantage of customers with this outrageous and unjustified parking charge. Whole Foods parking is meant for customers actively shopping or dining there — which is exactly what I was doing.I’ve never been charged for using customer parking at Whole Foods, and I find this charge completely predatory. What you’re doing is unacceptable and feels like a scam targeting honest people.Enjoy the $50 you just squeezed out of me — clearly you need it more than I do.
As we were approaching the cruise port we went online to prepay parking. The advertisement made it appear they were parking by the ship. We drive up the ramp and we’re advised we had been scammed so we paid the attendant. We immediately called asking for a refund but no one answers the phone. Left for the cruise. When we got back we had an email stating they would not refund. I’m sure we are not the only ones that thought they were purchasing parking in the garage in front of the ship and lost their money too.
As we were approaching the cruise port we went online to prepay parking. The advertisement made it appear they were parking by the ship. We drive up the ramp and we’re advised we had been scammed so we paid the attendant. We immediately called asking for a refund but no one answers the phone. Left for the cruise. When we got back we had an email stating they would not refund. I’m sure we are not the only ones that thought they were purchasing parking in the garage in front of the ship and lost their money too.
Attn: Matt SteinWe checked in today at 2pm on Saturday Dec. 14, 2024 at your parking garage. Both of your attendants were extremely rude and disrespectful to me and my family.We noticed that it took some time for the cars in front of us to be checked in. As your attendant, Adrianna came to assist us, I simply asked if they were short staffed as it took a while before we were checked in.She replied that they were ‘not short staffed’ and followed by saying ‘what is with your attitude?’This was extremely rude and disrespectful. She ended passing us up and handed us over to the male attendant that was there also. I did not get his name.He was just as rude and disrespectful as I tried to ask why we had to pay the balance in cash?There was no explanation as I kept asking why we had to pay cash. He simply kept saying ‘here is your receipt’ and ‘pay $87 dollars.’All he had to do was explain that the credit card function had crashed and I would have been satisfied.This was a terrible start to our vacation and an experience I will never give your business another opportunity to disrespect us with.I have been in the service industry for over 35 years and have never been treated like this other than a couple of other times.Needless to say, those people never received any more of my business.I will further share my terrible experience on Google Review so others will not have to go through this terrible experience again.It’s is now 12.21.24 and we have now returned from our cruise. Not only did it take you 4 days to respond, but you (Mr. Stein) accused me of cussing at your attendant (in front of my children and wife) as a response to the rude comment made by your employee. This goes beyond unbelievable and you sir, are in dire need of revamping your entire operation, starting on how you conduct yourself to the dissatisfaction of customer service.This is an outrage…that you would accuse me of cussing at your attendant. You obviously have people that are not only rude and disrespectful, but are also complete liars.You have officially moved yourself to the top of the list for the worst service I have ever experienced. You should be ashamed of yourself for how you have responded in such an unprofessional manner.Based on many other poor Google Reviews, you should have done better by now.I only hope this post will deter anyone from ever using your service.
Attn: Matt SteinWe checked in today at 2pm on Saturday Dec. 14, 2024 at your parking garage. Both of your attendants were extremely rude and disrespectful to me and my family.We noticed that it took some time for the cars in front of us to be checked in. As your attendant, Adrianna came to assist us, I simply asked if they were short staffed as it took a while before we were checked in.She replied that they were ‘not short staffed’ and followed by saying ‘what is with your attitude?’This was extremely rude and disrespectful. She ended passing us up and handed us over to the male attendant that was there also. I did not get his name.He was just as rude and disrespectful as I tried to ask why we had to pay the balance in cash?There was no explanation as I kept asking why we had to pay cash. He simply kept saying ‘here is your receipt’ and ‘pay $87 dollars.’All he had to do was explain that the credit card function had crashed and I would have been satisfied.This was a terrible start to our vacation and an experience I will never give your business another opportunity to disrespect us with.I have been in the service industry for over 35 years and have never been treated like this other than a couple of other times.Needless to say, those people never received any more of my business.I will further share my terrible experience on Google Review so others will not have to go through this terrible experience again.It’s is now 12.21.24 and we have now returned from our cruise. Not only did it take you 4 days to respond, but you (Mr. Stein) accused me of cussing at your attendant (in front of my children and wife) as a response to the rude comment made by your employee. This goes beyond unbelievable and you sir, are in dire need of revamping your entire operation, starting on how you conduct yourself to the dissatisfaction of customer service.This is an outrage…that you would accuse me of cussing at your attendant. You obviously have people that are not only rude and disrespectful, but are also complete liars.You have officially moved yourself to the top of the list for the worst service I have ever experienced. You should be ashamed of yourself for how you have responded in such an unprofessional manner.Based on many other poor Google Reviews, you should have done better by now.I only hope this post will deter anyone from ever using your service.
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Miami's oldest and very stable cruise parking company. Garage covered parking. Very close to Port Miami.
Reserve online a get your guaranteed space. Rates are very reasonable when compare to parking at the Port.
Guaranteed savings of more than 50%, rates start at $ 6.95 per day depending on season.
Courtesy round-trip shuttle included. Book your space now !!!See more
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