Review Time
Do NOT EVER leave your vehicle at this garage! They claim that the garage has 24/7 security on site and the garage is ONLY open from 0730-1530 during cruise days only. However, we learned the hard way this is false information. We parked our truck here when we left for an 8 day cruise thinking it was safe and secure only to come back to our vehicle gone! It was stolen on Friday morning at 0410. The parking facility wouldn’t even pull the cameras up or really do anything to assist. Thankfully our vehicle app told us what time the truck was turned on which was at 0410 on a Friday morning ironically when the garage is claimed to be closed per the website. The truck was stolen and placed in a completely different garage at the Hotel AKA Brickell a mile away which we found out with the help of a hidden air tag we have in the truck thankfully. The vehicle was recovered however the we had two guns stolen and several high dollar tools the radio no longer work and a lot of other damage. We think (the police also believe this as well) this was highly likely an inside job since this happened where it is claimed to have security and during hours this garage is supposed to be closed. If I could leave a 0 star rating this would be it.
Do NOT EVER leave your vehicle at this garage! They claim that the garage has 24/7 security on site and the garage is ONLY open from 0730-1530 during cruise days only. However, we learned the hard way this is false information. We parked our truck here when we left for an 8 day cruise thinking it was safe and secure only to come back to our vehicle gone! It was stolen on Friday morning at 0410. The parking facility wouldn’t even pull the cameras up or really do anything to assist. Thankfully our vehicle app told us what time the truck was turned on which was at 0410 on a Friday morning ironically when the garage is claimed to be closed per the website. The truck was stolen and placed in a completely different garage at the Hotel AKA Brickell a mile away which we found out with the help of a hidden air tag we have in the truck thankfully. The vehicle was recovered however the we had two guns stolen and several high dollar tools the radio no longer work and a lot of other damage. We think (the police also believe this as well) this was highly likely an inside job since this happened where it is claimed to have security and during hours this garage is supposed to be closed. If I could leave a 0 star rating this would be it.
First off getting to parking and to ship was wonderful but the trip back to car from cruise was absolutely horrible driver bypassed us to get to the little blond that showed up after us we were waiting first I cleared that up and got on van with my family then he proceeded to put 5 people in back seat 4 in mid seat 3 in front and 1 in passanger not a 14 passanger van only 10 passanger vanthen i got my bags back some liquid was pored all over bagthen I haven't even got a chance to tip the guy before comes up to me and rudely says YOUR WELCOME I said ok well thanks !!! Then he proceeds to call me a piece of s**t WHAT!!!!! then he gets out of the van wanting to fight WOW. So i guess if you wanna scrap well take their service ..... One question for the management if I Woop the employee to a get a prize ....free parking....is it televised...what are my winnings lol funny i have another parking booked in 45 days with same people 🤔 well lets see what management will do about this
First off getting to parking and to ship was wonderful but the trip back to car from cruise was absolutely horrible driver bypassed us to get to the little blond that showed up after us we were waiting first I cleared that up and got on van with my family then he proceeded to put 5 people in back seat 4 in mid seat 3 in front and 1 in passanger not a 14 passanger van only 10 passanger vanthen i got my bags back some liquid was pored all over bagthen I haven't even got a chance to tip the guy before comes up to me and rudely says YOUR WELCOME I said ok well thanks !!! Then he proceeds to call me a piece of s**t WHAT!!!!! then he gets out of the van wanting to fight WOW. So i guess if you wanna scrap well take their service ..... One question for the management if I Woop the employee to a get a prize ....free parking....is it televised...what are my winnings lol funny i have another parking booked in 45 days with same people 🤔 well lets see what management will do about this
Awful!!! If you want to get stuck in the port after the cruise, wait for two hours and receive disrespectful and worst customer service, you can go ahead and use their services. We. had to wait two hours after being told they will pick us up in 10 minutes. After two hours we called and they said there were no pick-up services after 10:45 am. Oh, he also hang up the phone on me. (we got out of the cruise at 9:30 am and called at 11:30 am) The employee said to take an Uber, I asked for a refund and he said the service was only to leave the car not to pick us up!!! We finally found a private driver that was unable to leave us in front of the parking lot because of the traffic. We had to walk a block with all the luggage and it was raining a lot. Finally, we made it to the car and talked to the "Manager" Jay. He was extremely unprofessional, mean, and disrespectful too, he didn't care at all about all we went through. So think about it if you want to use this company.
Awful!!! If you want to get stuck in the port after the cruise, wait for two hours and receive disrespectful and worst customer service, you can go ahead and use their services. We. had to wait two hours after being told they will pick us up in 10 minutes. After two hours we called and they said there were no pick-up services after 10:45 am. Oh, he also hang up the phone on me. (we got out of the cruise at 9:30 am and called at 11:30 am) The employee said to take an Uber, I asked for a refund and he said the service was only to leave the car not to pick us up!!! We finally found a private driver that was unable to leave us in front of the parking lot because of the traffic. We had to walk a block with all the luggage and it was raining a lot. Finally, we made it to the car and talked to the "Manager" Jay. He was extremely unprofessional, mean, and disrespectful too, he didn't care at all about all we went through. So think about it if you want to use this company.
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Miami's oldest and very stable cruise parking company. Garage covered parking. Very close to Port Miami.
Reserve online a get your guaranteed space. Rates are very reasonable when compare to parking at the Port.
Guaranteed savings of more than 50%, rates start at $ 6.95 per day depending on season.
Courtesy round-trip shuttle included. Book your space now !!!See more
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