Review Time
Wish I had checked reviews before buying, I bought plates yesterday (and they were not cheap) and paid the £9.99 for same day dispatch, got an email today advising they’d been manufactured (no postage confirmation or tracking details though) - that’s not same day dispatch! Emailed querying this - no response. Now worrying I will not receive the plates going by some of these reviews. And would like to know why the company responds to reviews but not order emails?Edit: asking for my reference number almost a month after leaving this review is no use, when I emailed the company multiple times when I placed the order.
Now sent 5 emails and still no reply.Seems odd that only 2 days ago this company left a comment to thank a satisfied customer - yet there are several reviews in April describing the same issue - plates that don’t arrive and no way of contacting this company.I just want my number plates - so will be watching to see if any more comments are made - as it suggests there’s no interest in helping customers with simple issues.————Yup - explained on the reply to my 5th email. Not the others. Wouldn’t want anyone to get the impression you emailed straight back with what is a fair explanation - because you didn’t!
Bought a private plate for my daughter who turns 17 next week. Purchased the plates from Premium Plates, both plates arrived with horizontal scratches. Company not replying to emails, no contact number, scammers! £40 down the drain as can’t use, the plates look terrible. Now having to buy from else where. DO NOT BUY FROM THIS PLACE!
Can I start by stating the quality of the plates purchased is excellent. However, I fell into the trap of purchasing plates which were not road legal. There is a selection process on the Premium Plates website which allows for customisation. This purchase of plates (for my wife) was the first time I had used this type of service. I genuinely thought the plates would look better without the text at the bottom of the plates. I was not aware the missing details were a legal requirement - until it was pointed out by a neighbour. There should be some type of warning on the website which notifies the purchaser. This type of indicator would help the unsuspecting customer. When I was made aware of the mistake, I sent 3 messages to Premium Plates. Unfortunately, I have not yet received reply. A brief discussion would have resolved the issue, but the website does not include a contact number.
Plates supplied incorrectly, boarder on rear plate, none of the front plate. Totally ignoring my emails. No contact number or returns address. Should have know really....Update.. Premium Plates have now responded and advised they will refund my payment... fair play
My numberplates arrived I asked for the supplying dealer to be on the bottom of the numberplate. The automated system didn’t allow me to use a capital, so I sent them a separate message to which I didn’t get a reply when the plates were delivered. The typeface was ridiculously small, only 2 mm in height the same kind of size you would find in a paperback book. 🤦♂️On top of that the quality of the numberplate was just as bad as the rubbish you can buy from eBay for less than £15 a pair !!! I paid £33.97 including delivery. I won’t be using this company again. I sent an email over 24 hours ago still no reply
Awful experience. Ordered plates before cut off on day one. Dispatched on day five, despite paying for express delivery. I've now used an alternative supplier and requested a refund on day three. Not responding to email, no contact numbers for phone. I strongly recommend using another reliable supplier.UPDATE (26th April) - I sent emails twice on 10th April (9.18 & 15.58). I didn't receive the requested refund, plates arrived too late for me to use.
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Premium Plates specialise In The production of the highest quality Number Plates on the market. Enjoy designing your plates with our quick & easy to use plate designer. With next day delivery available.
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